Coconut Point Ford - Service Center

Brian Kline has been outstanding to deal with. He is responsive and makes customers feel appreciated. I currently have (2) 2021 Explorers, 2020 Shelby GT350 Heritage, 2023 F450, 2022 Ford Lightn He is responsive and makes customers feel appreciated. I currently have (2) 2021 Explorers, 2020 Shelby GT350 Heritage, 2023 F450, 2022 Ford Lightning, 2022 Transit 250 and 2023 Transit 250 More

I had a great experience on my truck that I had ordered and delivered. VINNY made the deal happen. and delivered. VINNY made the deal happen. More

Repeat customer, very pleased! Would recommend this service center to others. Have purchased 3 vehicles from this dealership. Would recommend this service center to others. Have purchased 3 vehicles from this dealership. More

Steve was helpful and professional. He clearly explained what was going to be done. The work was completed on schedule and looks good. He clearly explained what was going to be done. The work was completed on schedule and looks good. More

Service was friendly and fine, but took a lot longer than I expected, almost 3 hours for an oil filter change. I expected, almost 3 hours for an oil filter change. More

At Coconut Point Ford, I always receive fast and reliable service. I am very happy with their service department. service. I am very happy with their service department. More

Steve was awesome! Kept me informed about my repair every step of the process. The repair to my cd player was great. The only negative thing was they cancelled my 3 mon Kept me informed about my repair every step of the process. The repair to my cd player was great. The only negative thing was they cancelled my 3 month trial with Sirius xm . 😫😫😫 More

GeorgeService manager was extremely helpful! He made everything go smoothly!! Brian and Dylan were tremendous as well!! I want to thank them💗 He made everything go smoothly!! Brian and Dylan were tremendous as well!! I want to thank them💗 More

Got my 10,000 mile service. Time was reasonable. Job was thorough. No problems afterwards. Time was reasonable. Job was thorough. No problems afterwards. More

2014 Ford Escape 4 door It cost us $250+ to find out what is wrong (diagnostic only). You stated that we needed 2 Rear shocks (@ $233.50 each) 2 rear springs (@$209.25 each) to the tune of $2,300 that what is wrong (diagnostic only). You stated that we needed 2 Rear shocks (@ $233.50 each) 2 rear springs (@$209.25 each) to the tune of $2,300 that includes a front end alignment. Yes you heard me, $2,300 for 2 rear shocks. On the estimate you even counted the 4 installation bolts @ an additional $11.88 each and nuts @ $6.56 each. Your labor cost was $207.74/per hour. We went elsewhere ( a local mom and pop) and it cost just under $900.00. (2 shocks, springs were fine, and it was the rear sway bar that was the culprit with a front end alignment). Just think, it would have cost the $2,300 AND NOT SOLVED THE PROBLEM! Way to go Team! What really got me was when I got there, was you “stated” normally you (Coconut Ford) don’t work on Ford cars around 10 yrs old. Let me understand, one buys a Ford, has it maintained by Ford ( mostly you in the last 10 yrs ) and after 10 yrs of loyalty your advising me to go elsewhere due to the age of the vehicle. Sincerely David C. Paquette More