Coconut Point Ford - Service Center

The service and care about the longevity of my vehicle were good. Areas to improve are: hire a greeter, greet each customer the second they step into the lobby, look happy about working there, take owner were good. Areas to improve are: hire a greeter, greet each customer the second they step into the lobby, look happy about working there, take ownership of your department and make it known they you have the best job in the world, over communicate with a daily update about the status of the vehicle. More

Steve Heinking was the best service advisor I’ve worked with. He laid out all my options very clearly and was very communicative through the process, providing status updates on my truck often. My only gri with. He laid out all my options very clearly and was very communicative through the process, providing status updates on my truck often. My only gripe was the time it took for the repairs to be completed but that was out of Steve’s control and just speaks to the volume of work Coconut Point Ford is currently tasked with handling. Overall, it was a great experience. More

Phenomenal costumer service thank you for your help and honesty Steve can’t wait to see you guys till next time. honesty Steve can’t wait to see you guys till next time. More

Drew and Israel from Coconut pts service dept are friendly and professional. Their mobile service van is amazing! friendly and professional. Their mobile service van is amazing! More

Came to the house to update my mustang Mach e! Very good job an quick saved me a lot of time Very good job an quick saved me a lot of time More

Grate service, te took grate care of truck when I brought it in, done quick as well it in, done quick as well More

Service has always been great at Coconut Point Ford. Desiree and Skye are wonderful. However, quoting me $385 to replace a $15 starter relay is absurd and wrong. There is no justifiable reason to mak Desiree and Skye are wonderful. However, quoting me $385 to replace a $15 starter relay is absurd and wrong. There is no justifiable reason to make 400% profit on a relay that takes literally 5 minutes to replace. Sorry. I love you guys, but this is just wrong. More

One of the few businesses I can go to where work is done right, and done timely. right, and done timely. More

Steve was very personal and made my day a lot better. He knows his vehicles He knows his vehicles More

I was very disappointed in the service I received. The communication was not good. I would not recommend the service department. I spent over 50,000.00 dollars there on vehicles and will not be treate The communication was not good. I would not recommend the service department. I spent over 50,000.00 dollars there on vehicles and will not be treated like I was. I am glad I do not have employees that act like this. More