Coconut Point Ford - Service Center

Salesman had no knowledge of the vehicle. The license was only for 8 months and not a full year. Transmission failed and had to be replaced. It took one month. Head lamp cracked. Plastic s The license was only for 8 months and not a full year. Transmission failed and had to be replaced. It took one month. Head lamp cracked. Plastic shroud around steering wheel was defective. The three deflects eventually fixed. More

Coconut Point's QUICK LANE service is very disappointing. They quoted low for 30k miles service and it tried charging me $400 more when I arrived to pickup my F150. A week later I noticed they hadn't reset t They quoted low for 30k miles service and it tried charging me $400 more when I arrived to pickup my F150. A week later I noticed they hadn't reset the maintenance reminder so had to go back twice for that (first time Quick Lane referred me to service dept who quickly reset). 3 weeks after service I started getting a low battery warning so they never checked the battery apparently. 5 weeks later I noticed something hanging off the bottom of my truck and it was the splash shield which was poorly rigged up with wire. Even if they didn't break the shield they should have alerted me to this when they performed the service. I called and left a detailed message for Dillon who never returned my call. Jorge was the service advisor I dealt with initially. Very Poor Service! I'd recommend going to another competent dealer. Chris W More

SKYE WAS AWESOME IN GETTING ME TAKEN CARE OF. SHE KEPT ME UP TO DATE WHILE IT WAS BEING SERVICED. SHE KEPT ME UP TO DATE WHILE IT WAS BEING SERVICED. More

We thought we needed something repaired. However, after the technicians did a thorough inspection, we were happy to learn there actually was not a problem. Excellent customer service. However, after the technicians did a thorough inspection, we were happy to learn there actually was not a problem. Excellent customer service. More

Dishonest. Sales department said it would take care of a day running light that wasn't working soon after purchase. Service manager parked my truck around back, Sales department said it would take care of a day running light that wasn't working soon after purchase. Service manager parked my truck around back, had me wait 2 hours just to give me a $2500 estimate, he knew would be the outcome from the beginning. Sales changed their story and said they would not cover the repair. Could have been honest with me up front instead of jerking me around for two hours. More

Service department is outstanding. Steve Heinking is the absolute best. He went above and beyond to help me. Iwill refer people to Coconut Point Steve Heinking is the absolute best. He went above and beyond to help me. Iwill refer people to Coconut Point More

Your dealership has associates that are friendly and informative and very pleasant atmosphere. Its a pleasure to have my car serviced. informative and very pleasant atmosphere. Its a pleasure to have my car serviced. More

Repairs to front end were supposed to have solved noise issue. Not so. Noise persists and is coming from rear end of car. Possibly the differential. issue. Not so. Noise persists and is coming from rear end of car. Possibly the differential. More

Excellent service work and professional customer service by Skye and the dealership staff. Will continue to use them for all my work and purchases. by Skye and the dealership staff. Will continue to use them for all my work and purchases. More

Great experience in purchasing my vehicle. No pressure, sales personnel were very receptive and helpful in my purchase. No pressure, sales personnel were very receptive and helpful in my purchase. More