Coconut Point Ford

Caveat Emptor. Sold me a vehicle with tires suffering from dry rot. 157 point inspection- bah. No dealer response, replaced tires. Salesman pushed me off to manager who didn’t bother to try to remedy from dry rot. 157 point inspection- bah. No dealer response, replaced tires. Salesman pushed me off to manager who didn’t bother to try to remedy the problem. Took me 3 trips to the tire shop, first trying to fix the problem tires and then to replace them- cost 850. So total time, including having to fill the tires with air every morning, probably in the 16 hour range. More

Outstanding service from start to finish. Tom Spicer and staff were efficient, friendly and very professional. I had my prior lease with Coconut and look forward to the remainder of my new lease. staff were efficient, friendly and very professional. I had my prior lease with Coconut and look forward to the remainder of my new lease. More

Outstanding service from start to finish. Steve, in used car sales, was great. He is very knowledgeable and cares that you know everything about the car you were considering buying. Thank you. car sales, was great. He is very knowledgeable and cares that you know everything about the car you were considering buying. Thank you. More

Extremely happy with my new Ranger. Ulysses Campbell and the assisting staff were efficient, friendly and very professional. The entire process from start to finish was a pleasure, the vehicle internet list the assisting staff were efficient, friendly and very professional. The entire process from start to finish was a pleasure, the vehicle internet listings were detailed and accurate, the dealership was organized with cars easy to find and drive. Thank you for a very pleasant experience! More

Bought a 2016 Mazda Miata. Day after I purchased, low tire pressure indicator came on. Filled the right front tire, lasted a day, filled again and took the car to a tire service establishment. Replaced tire pressure indicator came on. Filled the right front tire, lasted a day, filled again and took the car to a tire service establishment. Replaced valve stem & was informed that the tires were suffering from dry rot. Take it easy and the tires should last. Sent text to dealer, ignored. Next day, low tire pressure again. This time left rear. Sent text again, ignored again. Called, manager never returned call. Replaced tires - $800 setback. Caveat Emptor. Don’t trust their x point inspection, get an independent inspection. More

Tony Lombard made the process very simple. He did everything that he said he was going to do from price, to having the vehicle specifically equipped for our needs, to delivery. All of this combined everything that he said he was going to do from price, to having the vehicle specifically equipped for our needs, to delivery. All of this combined with great communication and a quality Ford product. More

We are very unhappy with Coconut Point Ford. We bought an Escape there about 3 1/2 years ago. We added the 5 year maintenance plan and the "Butler", the premium paint protection plan. After we bought an Escape there about 3 1/2 years ago. We added the 5 year maintenance plan and the "Butler", the premium paint protection plan. After we bought it we stopped by for a promotion they were having. They really pressured us into upgrading. When the salesman couldn't convince us another person tried until I finally said "NO!" Then we started getting calls from the salesman trying to get us to trade our Escape. I told him, that were weren't interested in trading and please don't call us again. After the salesman called again we had to call Coconut Point Ford and told the manager to tell him to stop calling us. In September we made a trip back to Plymouth, IN where we lived before moving to Florida 5 years ago. We stopped in to Oliver Ford to visit friends we had made there over the years. While there we saw an Explorer on the lot that we liked. We test drove it and fell in love with the car. We traded the Escape for the Explorer. Oliver's told us that we should get a refund on the unused portion of the maintenance, which we did get. That still left 2 sessions left on the Butler, which Coconut Point Ford would not honor. I feel they should have compensated us for at least one of the Butler treatment. Between the high pressured salesman and not getting the rest of the Butler treatments, we are really disappointed in Coconut Point Ford, especially after dealing with another "Top Class" Ford dealership. More

Tom Spicer is a great salesman. He does whatever he can to make you feel completely comfortable without any pressure to buy a car. Wonderful asset to Coconut Point Ford. We have bought 4 vehicles from him to make you feel completely comfortable without any pressure to buy a car. Wonderful asset to Coconut Point Ford. We have bought 4 vehicles from him over the years. Thank you Tom for the great customer service!!! More

Coconut Ford did an outstanding job of taking care of a rattle issue. They were very informative and notified me that parts had to be ordered to correct the problem. Excellent service. rattle issue. They were very informative and notified me that parts had to be ordered to correct the problem. Excellent service. More

I have purchased vehicles from area Audi, Mercedes and Lexus dealers (Mercedes was not satisfactory) and Coconut Point Ford is excellent. Great people, great communication. Service rep Desiree is terrif Lexus dealers (Mercedes was not satisfactory) and Coconut Point Ford is excellent. Great people, great communication. Service rep Desiree is terrific, ultra professional as are all I've dealt with there. More