Coconut Point Ford

I purchased my 2019 Ford Escaoe on March 3,2023 The man who shoed me the vehicle (Ralph) was professional, However he gave me 1 set of Keys I told him the 20016 Ford Edge I turned in I gave the 2 keys. He who shoed me the vehicle (Ralph) was professional, However he gave me 1 set of Keys I told him the 20016 Ford Edge I turned in I gave the 2 keys. He told me they would send the second set of keys in the mail, After a month and 2 weeks I have not received the second set of keys. I have purchased 3 vehicles from Coconut Point Ford and this is the first issue I have had with your organization. Pls send me the keys John Schroth 8025 Breton Circle Ft.Myers, Fl. 33912 Thank you More

Always a pleasure doing business with Brian Kline. The Service Technicians do the job right the first time! The Service Technicians do the job right the first time! More

This dealership did everything they said they would do The people here did a outstanding job providing customer service Coming from the automotive industry they are providing the service needed do The people here did a outstanding job providing customer service Coming from the automotive industry they are providing the service needed More

We were very pleased to deal with Campbell as our salesman. He was very personable and went to great lengths to answer all our questions. Also, Drew in finance was very nice and very helpful. We love salesman. He was very personable and went to great lengths to answer all our questions. Also, Drew in finance was very nice and very helpful. We love our new Explorer and look forward to a long relationship with Coconut Point Ford. More

I bought a 2023 Maverick on the X plan. When I went to pick it up the internet sales manager told me that X plan changed and there was no price deference from listprice only dealer prep was When I went to pick it up the internet sales manager told me that X plan changed and there was no price deference from listprice only dealer prep was less. I guestions this as. Y wife ought a new escape under the X plan ln Illinois. I called the sales manager ( Kevin) . He was under the impression that I wanted a better price than the X plan. He said I had to pay the X plan price. I asked if he would show methe X plan price .I told hi that I would call him back shortly to tell him when I was coming. Will in 15 minutes the internet sales manage call back and told e that the X plan price was$446.89 LESTand they would sen me a check which they did.But that’s not all . I ordered a conslsole vault app pro. Cost $343.00 thatwasn’ on the car but I was charged for it. They said they would sent me a check but I have not recievedit yet. That’s appxo. $800. ThahI got charged 7 percent sales tax. I should get that money back. Dennis DeLaura 239-821-8981 985 Moon LakeDrive Naples Fl.34104 Does this sound like a presidential award winner More

got a bad trade in price nice dealership but really slow to get it done to get it done More

I like to take my vehicle to a dealer. The techs are trained on my vehicle and they list anything that could be a problem. This is very helpful to be forewarned. The techs are trained on my vehicle and they list anything that could be a problem. This is very helpful to be forewarned. More

Our service advisor Brian Kline has been outstanding to work with! He has really gone above and beyond to meet our service needs on our 2008 Ford Edge! work with! He has really gone above and beyond to meet our service needs on our 2008 Ford Edge! More

Great dealership to work with! Great service during and after the sale. John is great at his job! Great service during and after the sale. John is great at his job! More

The service tech Steve went out of his way to make sure that was taken care of. It was my first visit to the dealership and I will definitely go back and recommend them to everyone who is looking for a For that was taken care of. It was my first visit to the dealership and I will definitely go back and recommend them to everyone who is looking for a Ford vehicle. More