Coconut Point Ford

Buyer Beware I would NOT recommend purchasing a vehicle from this dealership. Deceptive sales tactics resulted in being solid a brand new vehicle with known defec I would NOT recommend purchasing a vehicle from this dealership. Deceptive sales tactics resulted in being solid a brand new vehicle with known defects. Do not expect to be treated with respect or professionalism. If your experience is anything like mine, be prepared to get an attorney. More

Test drive ford raptor Asked to test drive a new ford raptor they said No???? I bought 2 other ones and test drove them I won’t be back! Asked to test drive a new ford raptor they said No???? I bought 2 other ones and test drove them I won’t be back! More

All lies. All credit accepted is a total lie I went to trade in my car there because they said they would take my credit. I called prior to make sure. I even told them my credit score. Since I li I went to trade in my car there because they said they would take my credit. I called prior to make sure. I even told them my credit score. Since I lived in Lehigh acres it was a long drive and a lot of gas. After spending 3 hours at the dealership I was told my credit score was too low to do anything. Worst experience I ever had at a dealership. I went to AutoNation Toyota and drove away with a certified pre owned Corolla. More

Treated with respect Desiree Ratliff best customer service advisor I've dealt with. Other Ford dealerships pale in comparison to Desiree excellent service and knowledge. C Desiree Ratliff best customer service advisor I've dealt with. Other Ford dealerships pale in comparison to Desiree excellent service and knowledge. Coconut Point Ford is lucky to have Desiree as a service advisor. I live in North Fort Myers but because of Desiree Coconut Point Ford will be my dealership of choice from now on More

Service Department is dishonest Auto Butler is a 2 step paint protection program that is sold at time of purchase. This morning only one step was done and was told "new process". Not Auto Butler is a 2 step paint protection program that is sold at time of purchase. This morning only one step was done and was told "new process". Not true! More

Oil change?? Use a dealer there service is better???? Worst dealership I have ever dealt with coconut point ford should be shut down!!!! Galloway’s sure bit off more than they can chew! I am amazed that a Worst dealership I have ever dealt with coconut point ford should be shut down!!!! Galloway’s sure bit off more than they can chew! I am amazed that anyone would shop there?? HOW DO YOU SCREW UP AN OIL CHANGE??? What morons seriously then finally after I write a bad review they finally get back to me? Not to try and make it right just to try an sell there side!! Go in for an oil change end up with a puddle of oil in my driveway??? How can you justify that, then went to Sam Galloway to get it fixed they wanted 2500.00 to fix the problem they created!!!!! I wish the media would get involved and let folks know what a rip off they are!! Bland More

Unprecedented rudeness Went to service department. The guy was sitting behind the cash register doing something on his phone. Not talking. Never looked up or asked me if he Went to service department. The guy was sitting behind the cash register doing something on his phone. Not talking. Never looked up or asked me if he could help. Told me, while staring into his phone, they weren’t open, and go to the car wash. They were professional at the car wash, couldn’t help me. This guy must be the greatest car parts guy on the planet, because no other business could survive treating a person (who spent over $40,000 by the way) so rudely. Will never return or spend another dime there. More

They will lie to get you in the door This place will screw you! To the GM don't send a reply that I need to call you so you can make me happy......because I've been there 4 times and This place will screw you! To the GM don't send a reply that I need to call you so you can make me happy......because I've been there 4 times and still nothing has been done. More

Service department Very rude service manager My 2016 Ford F-250 has been in there shop having motor work done. I go t pickup and there is a dent in the side of my truck Very rude service manager My 2016 Ford F-250 has been in there shop having motor work done. I go t pickup and there is a dent in the side of my truck showed it to victor and he said that could not prove that they did it and they were not responble for dents. Instead of going to ask the mechanic if he did it he just refused to fix it. And also when picking up truck they had no paper work on what they did More

Service Ever time my wife and I Desiree and Victor always take care of us. Thank you. The dealership is beautiful and all the employees treat us great. Bonni Ever time my wife and I Desiree and Victor always take care of us. Thank you. The dealership is beautiful and all the employees treat us great. Bonnie in sales when we bought the car was very patient with us we will always service our vehicle there More