Coconut Point Ford

Service manager is rude, expressing disbelief that I’d previously used synthetic oil during my last service - also at a Ford service department. Technician rotated tires and didn’t adjust air pressure to previously used synthetic oil during my last service - also at a Ford service department. Technician rotated tires and didn’t adjust air pressure to meet Ford recommendations, but pencil-whipped the paperwork to make it seem as if he’d checked the air pressure. Silly oversight that isn’t the hallmark of an outstanding organization. More

Good sales force, no pressure tactics, great service. This is my 2nd car there. Can't say any more but this needs 25 or more words. This is my 2nd car there. Can't say any more but this needs 25 or more words. More

Excellent customer service, Quality service with the option to have service at the drive up Quick Lane or making an appointment at the Main service. Convenient location. option to have service at the drive up Quick Lane or making an appointment at the Main service. Convenient location. More

As always, happy with your workers. And I would like you to know Desiree Ratliff and also Bryan have always put my mind at ease and they are extremely helpful. Especially in todays world were workers are r to know Desiree Ratliff and also Bryan have always put my mind at ease and they are extremely helpful. Especially in todays world were workers are really not helpful or informative. Thank you More

Excellent and very efficient with me time -looks at and cares about my concerns always available to help me even if issues arise I need addressed quickly cares about my concerns always available to help me even if issues arise I need addressed quickly More

This 2nd Explorer we have purchased from Coconut Ford Bonnie Cooper was our sales Rep and she made the sale and Transition very fast and easy. We will go back again. Dan Bonnie Cooper was our sales Rep and she made the sale and Transition very fast and easy. We will go back again. Dan More

AWESOME!!!! Fast and easy. No hassle no complications. In and out. Simple. Most of it was done over the phone!! Then, IN AND OUT, just like that!!! Reasonable price!! Their cars were beautiful. I’m so happy and out. Simple. Most of it was done over the phone!! Then, IN AND OUT, just like that!!! Reasonable price!! Their cars were beautiful. I’m so happy I chose this place to purchase my first car from. I’m so lucky!! More

Brought our Ford Exporter in for a leak. Desirre was our service advisor.. we were able to get the SUV in in 1 day.......Lynn service advisor.. we were able to get the SUV in in 1 day.......Lynn More

I took my car in for a recall to Coconut Ford. My appointment was at 9:00 am and they took my car back as soon as I pulled into service which was 8:30 am. They got my car back to me in about an hour. appointment was at 9:00 am and they took my car back as soon as I pulled into service which was 8:30 am. They got my car back to me in about an hour. It was easy and quick. The staff was friendly. Having purchased my car from Coconut, I will continue to go there for all my service needs. More

I bought a used 2013 Nissan Altima aesthetically beautiful on July 7, 2020. My salesman, Ulysses Campbell promised us a vehicle that "had nothing wrong with it" and that the dealership was "held to beautiful on July 7, 2020. My salesman, Ulysses Campbell promised us a vehicle that "had nothing wrong with it" and that the dealership was "held to different standards selling used cars". The car test drove well and ran nice for 3 days, started to stutter but only intermittently. I took it to Nissan who stated it was the transmission going bad. Ford agreed to look at it, Victor told me Nissan was trying to rip me off in repairs. And, because no check engine lights came on and of course the FORD technician checked it out they could not reproduce the problem they told me they couldn't help me. Basically, Victor was adamant that I bought an "as is" car even though I had only had it 9 days. Then, 5 days later with still the intermittent stuttering, my daughter gets stuck in the middle of a busy intersection and almost gets t-boned! Still heartless Victor tells me I bought an "as is" car! It's at Nissan again, needing a new transmission AND alternator!! The car WILL NOT DRIVE without these repairs! I haven't even had it 30 days! DO NOT BUY A USED CAR HERE!! Car $8200 plus tax, title, registration. New alternator and transmission ADD $5500, FIFTEEN days after I bought it because Ford refused to own up to selling a car that was NOT safe to drive!! I will NEVER recommend Coconut Point Ford and I will tell EVERYONE I know about their awful business ethics. More