Coconut Point Ford

Excellent Service Making the appointment for service was easy and efficient, was assigned a service tech who was ready with the paperwork when I arrived, and the servic Making the appointment for service was easy and efficient, was assigned a service tech who was ready with the paperwork when I arrived, and the service was performed on the time schedule discussed with the tech. Service Tech Brian did and excellent job communicating the status of the repair and warranty coverage. More

This dealership is terrific. The purchase was seamless and service has been superior. The customer is key in their business model and it pays off with total loyalty. and service has been superior. The customer is key in their business model and it pays off with total loyalty. More

Vehicle trade/purchsed Everyone at the Dealership was very accommodating. Bonny Cooper did a very good job as the dealer sales representative. Everyone at the dealership w Everyone at the Dealership was very accommodating. Bonny Cooper did a very good job as the dealer sales representative. Everyone at the dealership was helpful in getting my questions answered. My guess is Ford has value in doing these surveys but to a customer, these types of activities add little value. More

Excellent service. Thanks Excellent service Friendly staff got me in right away. Courtesy driver very friendly . Always enjoy my service at Coconut Point Ford that is why I alw Excellent service Friendly staff got me in right away. Courtesy driver very friendly . Always enjoy my service at Coconut Point Ford that is why I always go there. More

Very Professional! Awesome people to work with. Communication was at its best. Scheduling was super easy. Enterprise sales rep very helpful with rental information. S Awesome people to work with. Communication was at its best. Scheduling was super easy. Enterprise sales rep very helpful with rental information. Shuttle ride was not waiting was great. Good team work! More

Very professional I needed oil changed! I had low pressure on all of my tires! It was quick and professional! The paperwork is in the car, so don’t know the name of e I needed oil changed! I had low pressure on all of my tires! It was quick and professional! The paperwork is in the car, so don’t know the name of employee who took very good care of my car! Thank you More

Fast and friendly service by service writer Desiree Ratliff I have had this service writer and always pleased when I left with my vehicle, the other employees are all friendly and willing to help. I have had this service writer and always pleased when I left with my vehicle, the other employees are all friendly and willing to help. More

Love Coconut Point Ford! We had an excellent experience at Coconut Point Ford and highly recommend this dealer to others! We always receive great service and as a result rema We had an excellent experience at Coconut Point Ford and highly recommend this dealer to others! We always receive great service and as a result remain loyal customers purchasing our last four vehicles with Coconut Point. Campbell was excellent in communicating with us and making our purchase fit our needs! He helped to make it a great experience overall. Stu worked his magic yet again and did a wonderful job with our financing! He was very attentive to what is important to us and really took the time to make sure we had everything we needed! Thank you both! We love our 2020 Explorer! More

2015 Mustang I have a paint defect on the hood of my car. It's a 2015 Mustang with 22,500 miles and not a scratch on it. I have kept it up impeccably. The paint I have a paint defect on the hood of my car. It's a 2015 Mustang with 22,500 miles and not a scratch on it. I have kept it up impeccably. The paint is bubbling on the hood of my car and Ford will not repair it because it is out of warranty. The bubbling didn't start until two weeks ago. I had the paint on the car sprayed with the coating at a cost of $1,200.00. I was told I would NEVER have to wax the car because of this special spray they put on it. Today I found out this has to be done every 6 months at a cost of $1,200 each time. The bubbling is about the size of a 50 cent piece so I will have it fixed by my local maintenance man. I was thinking about trading my 2015 for a 2019 Mustang because I continue to get special offers. Never again will I own a Ford. Diane Turrill More

Bad customer service My girlfriend got her oil changed at their service center in March, engine blew two days ago. I called ford and spoke to the manager at the service ce My girlfriend got her oil changed at their service center in March, engine blew two days ago. I called ford and spoke to the manager at the service center and said it's not their fault, the have a check engine light documented on their end with my girlfriends car. I got a second and third opinion from two different mechanics who said the same thing, oil hasn't been changed in a long time. I also have a sample of the oil which is super black and gunky. I have the receipt for coconut point ford and it says nothing in the description of check engine light, it also says that the oil was changed and it wasn't. I tried to resolve this issue personally with them and they denied the fact that it was their fault, said they couldn't help me, and that they would need to check so that their mechanics could verify if it was their fault or not. Why would I bring the car back to the same mechanics that messed it up in the first place? Never the less, I have enough evidence showing that they were negligent. I have two written statements by two mechanics and two videos that shows the sound engine is making and a video with one of their own mechanics saying it was dur to lack of oil. More