Coconut Point Ford

Service Department is dishonest Auto Butler is a 2 step paint protection program that is sold at time of purchase. This morning only one step was done and was told "new process". Not Auto Butler is a 2 step paint protection program that is sold at time of purchase. This morning only one step was done and was told "new process". Not true! More

Oil change?? Use a dealer there service is better???? Worst dealership I have ever dealt with coconut point ford should be shut down!!!! Galloway’s sure bit off more than they can chew! I am amazed that a Worst dealership I have ever dealt with coconut point ford should be shut down!!!! Galloway’s sure bit off more than they can chew! I am amazed that anyone would shop there?? HOW DO YOU SCREW UP AN OIL CHANGE??? What morons seriously then finally after I write a bad review they finally get back to me? Not to try and make it right just to try an sell there side!! Go in for an oil change end up with a puddle of oil in my driveway??? How can you justify that, then went to Sam Galloway to get it fixed they wanted 2500.00 to fix the problem they created!!!!! I wish the media would get involved and let folks know what a rip off they are!! Bland More

Unprecedented rudeness Went to service department. The guy was sitting behind the cash register doing something on his phone. Not talking. Never looked up or asked me if he Went to service department. The guy was sitting behind the cash register doing something on his phone. Not talking. Never looked up or asked me if he could help. Told me, while staring into his phone, they weren’t open, and go to the car wash. They were professional at the car wash, couldn’t help me. This guy must be the greatest car parts guy on the planet, because no other business could survive treating a person (who spent over $40,000 by the way) so rudely. Will never return or spend another dime there. More

They will lie to get you in the door This place will screw you! To the GM don't send a reply that I need to call you so you can make me happy......because I've been there 4 times and This place will screw you! To the GM don't send a reply that I need to call you so you can make me happy......because I've been there 4 times and still nothing has been done. More

Service department Very rude service manager My 2016 Ford F-250 has been in there shop having motor work done. I go t pickup and there is a dent in the side of my truck Very rude service manager My 2016 Ford F-250 has been in there shop having motor work done. I go t pickup and there is a dent in the side of my truck showed it to victor and he said that could not prove that they did it and they were not responble for dents. Instead of going to ask the mechanic if he did it he just refused to fix it. And also when picking up truck they had no paper work on what they did More

Service Ever time my wife and I Desiree and Victor always take care of us. Thank you. The dealership is beautiful and all the employees treat us great. Bonni Ever time my wife and I Desiree and Victor always take care of us. Thank you. The dealership is beautiful and all the employees treat us great. Bonnie in sales when we bought the car was very patient with us we will always service our vehicle there More

Joe was great called me back and handled the problem Great service, I thought I had an issue and Joe called back and handled it very well , I was very please with the outcome. thank you Great service, I thought I had an issue and Joe called back and handled it very well , I was very please with the outcome. thank you More

Wonderful Experience Yhe service department was friendly and efficient. From scheduling the appointment to picking up the car it was seamless and i will definitely be bac Yhe service department was friendly and efficient. From scheduling the appointment to picking up the car it was seamless and i will definitely be back. More

Amazing experience This dealership is so great to work with! They are so helpful and make things so easy to understand. Campbell is so upfront and honest with his dealin This dealership is so great to work with! They are so helpful and make things so easy to understand. Campbell is so upfront and honest with his dealings, it's no wonder this is the best Ford dealership in the Fort Myers/Naples area! More

Rescind previous review. Victor the service director very helpful in explaining charges. Service advisor Deserie, wonderful. Good job folks, keep it up!! Had I known about t Victor the service director very helpful in explaining charges. Service advisor Deserie, wonderful. Good job folks, keep it up!! Had I known about this dealership before I wouldn't have waited to use it. More