Coconut Point Ford

Tony Lombard made the process very simple. He did everything that he said he was going to do from price, to having the vehicle specifically equipped for our needs, to delivery. All of this combined everything that he said he was going to do from price, to having the vehicle specifically equipped for our needs, to delivery. All of this combined with great communication and a quality Ford product. More

We are very unhappy with Coconut Point Ford. We bought an Escape there about 3 1/2 years ago. We added the 5 year maintenance plan and the "Butler", the premium paint protection plan. After we bought an Escape there about 3 1/2 years ago. We added the 5 year maintenance plan and the "Butler", the premium paint protection plan. After we bought it we stopped by for a promotion they were having. They really pressured us into upgrading. When the salesman couldn't convince us another person tried until I finally said "NO!" Then we started getting calls from the salesman trying to get us to trade our Escape. I told him, that were weren't interested in trading and please don't call us again. After the salesman called again we had to call Coconut Point Ford and told the manager to tell him to stop calling us. In September we made a trip back to Plymouth, IN where we lived before moving to Florida 5 years ago. We stopped in to Oliver Ford to visit friends we had made there over the years. While there we saw an Explorer on the lot that we liked. We test drove it and fell in love with the car. We traded the Escape for the Explorer. Oliver's told us that we should get a refund on the unused portion of the maintenance, which we did get. That still left 2 sessions left on the Butler, which Coconut Point Ford would not honor. I feel they should have compensated us for at least one of the Butler treatment. Between the high pressured salesman and not getting the rest of the Butler treatments, we are really disappointed in Coconut Point Ford, especially after dealing with another "Top Class" Ford dealership. More

Tom Spicer is a great salesman. He does whatever he can to make you feel completely comfortable without any pressure to buy a car. Wonderful asset to Coconut Point Ford. We have bought 4 vehicles from him to make you feel completely comfortable without any pressure to buy a car. Wonderful asset to Coconut Point Ford. We have bought 4 vehicles from him over the years. Thank you Tom for the great customer service!!! More

Coconut Ford did an outstanding job of taking care of a rattle issue. They were very informative and notified me that parts had to be ordered to correct the problem. Excellent service. rattle issue. They were very informative and notified me that parts had to be ordered to correct the problem. Excellent service. More

I have purchased vehicles from area Audi, Mercedes and Lexus dealers (Mercedes was not satisfactory) and Coconut Point Ford is excellent. Great people, great communication. Service rep Desiree is terrif Lexus dealers (Mercedes was not satisfactory) and Coconut Point Ford is excellent. Great people, great communication. Service rep Desiree is terrific, ultra professional as are all I've dealt with there. More

Fantastic service as always. Great communication. Detailed what was needed to be done on the car. Gave me several options to choose from. Will return Detailed what was needed to be done on the car. Gave me several options to choose from. Will return More

Service manager is rude, expressing disbelief that I’d previously used synthetic oil during my last service - also at a Ford service department. Technician rotated tires and didn’t adjust air pressure to previously used synthetic oil during my last service - also at a Ford service department. Technician rotated tires and didn’t adjust air pressure to meet Ford recommendations, but pencil-whipped the paperwork to make it seem as if he’d checked the air pressure. Silly oversight that isn’t the hallmark of an outstanding organization. More

Good sales force, no pressure tactics, great service. This is my 2nd car there. Can't say any more but this needs 25 or more words. This is my 2nd car there. Can't say any more but this needs 25 or more words. More

Excellent customer service, Quality service with the option to have service at the drive up Quick Lane or making an appointment at the Main service. Convenient location. option to have service at the drive up Quick Lane or making an appointment at the Main service. Convenient location. More

As always, happy with your workers. And I would like you to know Desiree Ratliff and also Bryan have always put my mind at ease and they are extremely helpful. Especially in todays world were workers are r to know Desiree Ratliff and also Bryan have always put my mind at ease and they are extremely helpful. Especially in todays world were workers are really not helpful or informative. Thank you More