Coconut Creek Mazda

Pushy and unprofessional experience I visited Mazda of Coconut Creek to learn about the CX-5 and CX-50, but the salesperson refused to answer any questions about trims, pricing, or financing unless I prov Coconut Creek to learn about the CX-5 and CX-50, but the salesperson refused to answer any questions about trims, pricing, or financing unless I provided my driver’s license and went on a test drive. I explained I was only gathering information, but he said he wouldn’t “waste his time.” When I decided to leave, both the salesperson and the manager followed me outside, pressuring me again about test drives and trade-ins. I left feeling disrespected and frustrated. This is not how a dealership should treat customers. More

I visited this dealership eager to sell my 2022 Mazda CX-5, confident in a positive experience based on nearly nine years of being a loyal Mazda owner and leaser. Robert, a friendly and helpful sales CX-5, confident in a positive experience based on nearly nine years of being a loyal Mazda owner and leaser. Robert, a friendly and helpful sales associate, made the process smooth by taking photos and openly discussing my vehicle. I mentioned I wasn’t in a rush and pointed out minor damage on the hood and left rear, along with new tires and 36,000 miles on the odometer. However, things took a turn when the manager—whose name I don’t recall—got involved and seemed tense. He initially offered $18,000, which was below what I anticipated. He then got an estimate from CarMax (which I appreciated) and returned with an offer of $18,600. After some negotiation, he agreed to increase the offer to $19,000, which I was willing to consider. I explained I couldn’t finalize the deal immediately because I had another appointment scheduled but planned to return if their offer was better. After my appointment, I texted Robert to confirm I’d be back. He called me later and I was stunned to learn they had rescinded their offer. When I asked why, I was told someone else had come in with the *exact same* car and accepted an offer—less than an hour after I left. This felt suspicious and shady, especially given how quickly everything happened on a Monday. As a woman, I can't help but feel that these places often expect you to accept whatever offer they present—something I find disheartening. Overall, I’m disappointed. While my past experiences here have been positive, this visit felt dishonest. I won’t be returning, and I advise others to be cautious when dealing with this dealership. **UPDATE:** After a sales associate contacted me about my vehicle, I declined to return due to the negative experience the previous day. Robert suddenly reappeared, and I received a voicemail from Tony, the original manager, explaining he was in a meeting but would have honored his initial offer if he had known I was returning. He later followed up via text. When I called Tony, he was initially polite but quickly became aggressive, denying any specific offer and blaming me for leaving to find a better deal. He scoffed at my $19,000 offer, claiming he could only offer $18,695—the CarMax appraisal—despite his earlier promises. His tone then shifted to hostility, raising his voice and claiming this was "passion." When I expressed my disapproval, he questioned why I mentioned his demeanor in my previous review and asked how I’d feel if he did that to me at my employer. I responded that I honor my word and that his leadership was the real issue. He condescendingly said he’d "work on it" and kept interrupting, leading me to hang up disappointed in his dishonesty and rudeness. Ultimately, I sold my car to CarMax for $19,000—a smooth, honest process. As a loyal customer for nearly a decade, I am disheartened by this experience and advise others to avoid Coconut Creek Mazda due to their unprofessional conduct. More

The sales part in purchasing my certified used vehicle was good, but now finding out on my first service visit that the squeaky breaks in my vehicle (which I was told were new) were the cheaper Mazda valu was good, but now finding out on my first service visit that the squeaky breaks in my vehicle (which I was told were new) were the cheaper Mazda value break pads and there’s nothing I can do about the squeaking at every stop unless I replace them at my own cost of $660. My car sounds like an old vehicle in need of break repair and supposedly they are new breaks..Enbarasding More

Avoid Coconut Creek Mazda at all costs. I have been to this dealership four separate times, and each visit has been a masterclass in bad faith negotiation. I said “no” to their financing I have been to this dealership four separate times, and each visit has been a masterclass in bad faith negotiation. I said “no” to their financing offers multiple times, yet each time they tried to sneak in extra costs or push financing anyway. They dangled attractive prices up front, only to hand me quotes later with significantly higher totals, classic bait-and-switch tactics. They also seem to have no grasp of the fact that thousands of miles in wear makes a huge difference in value between vehicles. My salesperson, Mark Vax, was part of the problem, and the manager, Mark Korakas, genuinely seemed to have no concept of what mileage means for a car’s value. It’s hard to take pricing seriously when the people making the offers don’t understand basic vehicle depreciation. On top of all this, I spent far too much time haggling over ridiculous, unjustifiable fees. If you value honest pricing, transparency, and your time, steer clear of this place. More

We went to the new and modern Mazda store in Coconut Creek and were served by Zeth Cruz, Tony Burda. They have a wide selection of new cars and were very attentive. We left pleased with our new car. Tha Creek and were served by Zeth Cruz, Tony Burda. They have a wide selection of new cars and were very attentive. We left pleased with our new car. Thank you very much. More

Zackery is a very knowledgeable and courteous salesperson, who also has a great deal of patience. His professionalism represents the dealership well. He’s honest and trustworthy. I feel very conf salesperson, who also has a great deal of patience. His professionalism represents the dealership well. He’s honest and trustworthy. I feel very confident to refer him to my friends, co-workers and family as well. I have purchased many different vehicle's during my lifetime and shopped around many dealerships over the last 40+ years. I haven’t always had a great experience… However this dealership is different…Not only is this dealership a beautiful newer modern facility that’s kept very neat and efficient throughout. It also left me with an overall feeling of trust, which seems hard to find these days... Even though Zack was my salesperson, many others were helpful during the whole sales transaction process. This included answering all of the many questions in meeting my needs, which helped make a very professional team effort. I HIGHLY recommend not only Zach, but this dealership as well!! More