Coastline Chrysler Dodge Jeep Ram

False advertising Drove an hour for them to pull a bait and switch on me. Very dishonest and desiving practices. Car was listed for 31k they wanted to rob me paying 50 Drove an hour for them to pull a bait and switch on me. Very dishonest and desiving practices. Car was listed for 31k they wanted to rob me paying 50k when loan was paid off. I have excellent credit. More

Finally, a dealer that understands Customer Satisfaction My wife and I were in the market for a new tow vehicle for our Trailmanor RV. We had done business in the past with a dealer in the Irvine Auto Center My wife and I were in the market for a new tow vehicle for our Trailmanor RV. We had done business in the past with a dealer in the Irvine Auto Center but we were not happy with the quality of their customer service. Based on favorable reviews, we decided to visit Courtesy Dodge/Chrysler/Jeep/Ram in San Juan Capistrano. I am glad that we did. Hank Comnos went way above and beyond the call of duty to help us meet the goal of minimal out-of-pocket expense. The vehicle that we were immediately attracted to was a 75th anniversary edition of a Grand Cherokee that was in their inventory. Unfortunately, the vehicle was not equipped for towing. To address our disappointment, Hank actually threw in a factory tow hitch and installation at no extra charge to us! After the deal was then finalized, he spent quite a bit of time reviewing the technical aspects of the Jeep and followed up with us several times after the purchase by phone to ensure that we were satisfied. All in all, this was an absolutely outstanding purchase for 1st time buyers at this dealership. I would highly recommend both Hank Comnos and the Courtesy dealership. More

Finding MY needle in a haystack I worked with James McCarthy for a couple of weeks to find THE work truck that I wanted. Everyone had white, and some of the factory installed equipme I worked with James McCarthy for a couple of weeks to find THE work truck that I wanted. Everyone had white, and some of the factory installed equipment I wanted, but no one seemed to have the color and equipment that I wanted. I worked with several other dealers in a 100 mile radius from my business, but no one wanted to really dig for my solution. Their unspoken response to me was: "settle for what we want to give you, we are not interested in getting you what you want". Jim quietly did his searching and came up with two candidates that fit my needs AND my budget. He went the extra miles necessary to make a sale and a customer happy. Patrick Graham, who finished the paperwork, made sure that I had every incentive that I qualified for and answered every question I put forward without impatience or drama. When I finished the paperwork, Jim made sure that I was “fitted” to the truck electronics, walked through the operation basics, and made sure that I really knew something about the truck. I was introduced to the service staff and the rest of the facility so that I was familiarized with Courtesy’s operations and to be sure that I might have a positive expectation when I returned, I left feeling like part of a good natured extended family, not a stranger who wandered in. Both guys were "real", easy to deal with, professional and respectful of my time. More

First time buyer After a month of constant searching I was about to give up on finding a car, until I saw a car pop up online at Courtsey CDJR. I decided to give it on After a month of constant searching I was about to give up on finding a car, until I saw a car pop up online at Courtsey CDJR. I decided to give it one last shot (with low expectations) and called to get more information. Rob, who ended up taking my phone call, was so helpful. From the very beginning he set the tone of great costumer service. Rob made buying my first car such an easy and happy experience, unlike other dealerships I had previously been to. They don't make you feel like their trying to "sell" you something which is so refreshing. I would recommend this dealership in the future to anyone I know. Thanks so much! More

Highly recommend Courtesy Jeep I was referred to Courtesy Jeep as I was looking to lease a new Cherokee. Rob T was very professional, friendly and very easy to work with. My commo I was referred to Courtesy Jeep as I was looking to lease a new Cherokee. Rob T was very professional, friendly and very easy to work with. My common complaint against most car shopping is the amount of games that are being played, well let me be clear, at Courtesy with Rob I was treated as a valued customer and everything was conducted very professionally and to the point. This is exactly how I like doing business with a car dealership, it was my first transaction at Courtesy, but I very highly recommend contacting them for your car needs. More

Mike Louria was awesome Thank you Mike for getting me the best deal on my Wrangler! You were awesome to deal with!!! I'll be back again and I will refer anyone I know to you! Thank you Mike for getting me the best deal on my Wrangler! You were awesome to deal with!!! I'll be back again and I will refer anyone I know to you! More

Michael Louria is amazing My name is Audric and my experience with Michael was nothing short of amazing. He was up for a challenge with my credit score but like Rocky he just k My name is Audric and my experience with Michael was nothing short of amazing. He was up for a challenge with my credit score but like Rocky he just kept rolling with the punches and kept fighting back for me to get into the car I wanted. If you ever need help with a car I highly recommend you go and see Michael Louria! He took me from feeling like I would never be able to get a car, to making the magic happen and get me driving off in a brand-new Dodge Dart. I am very greatful for all the hard work he put in for me, even more so when I was feeling completely down on my luck. Michael thank you and I will be back to you for my next vehicle. More

This is the place to buy your next car or truck Chris Piasecki is a very knowledgeable and polite salesman. He took time to answer all questions and was very good with follow-up calls. Basically, h Chris Piasecki is a very knowledgeable and polite salesman. He took time to answer all questions and was very good with follow-up calls. Basically, he destroys the negative stereotype many car salespeople have. When I arrived at the dealership, I already knew the make, model, and trim of truck I was looking for, however, I also had a long list of options including ones I wanted and ones I did not want. Courtesy did the research and found me a near perfect match in another state. After a dealer trade, I was presented with the truck I eventually bought. The price was good and I especially liked being able to do most of the talking over the internet and texting. More

Best car purchase experience Great customer service by Mike Louria. I love the car and I feel I got a really good deal. So I am very happy. with this whole experience. Great customer service by Mike Louria. I love the car and I feel I got a really good deal. So I am very happy. with this whole experience. More

Best dealer in San Juan Capistrano 5stars This place was great!!!. Great customer service, techs know exactly what they are doing, hassle free, quick and done right! Nothing like Tutle click i This place was great!!!. Great customer service, techs know exactly what they are doing, hassle free, quick and done right! Nothing like Tutle click in Irvine, were the service is terrible and the service tech don't know what they are doing. I Will continue to come back to this dealer in San Juan, because I can trust my new And old Jeep to them. Thanks guys!! :) and thanks Mopar for the recommendation More