Coastline Chrysler Dodge Jeep Ram

I’m very disappointed in the service I received from Coastline Chrysler Dodge Jeep Ram, and their actions have caused me to question the ethics and integrity of their service department. I’ll elaborate Coastline Chrysler Dodge Jeep Ram, and their actions have caused me to question the ethics and integrity of their service department. I’ll elaborate below but mostly want to alert and caution folks from using the dealership’s Parts & Service Department. My 2025 Ram 1500 was having trouble starting, which prompted me to take it in for service. The check-in process took 20 minutes and included a physical inspection and video being recorded of my vehicle to document its condition. After my vehicle spent two days in service, Service Representative, Jay, called to inform me that although the starting issue was resolved, one of the tires became flat. Jay stated a “nail” was found in one of the tires and claimed this wouldn’t have been due to their dealership since they don’t use nails. He also stated the vehicle had the same mileage as when I dropped it off, so it hadn’t been taken for any “joy rides” and their service department wouldn’t have caused the flat. The dealership put on the spare and although I asked if they would help plug, patch, or replace the punctured tire, they would not and said they did not believe the flat could have happened while they completed their service work. While on the phone with Jay and reminding him that no flat tire or signs or lower tire pressure were identified during the physical inspection and in the video which is why i believed the dealership should take some accountability, After sensing my frustration on the phone, Jay responded by telling me I should “ maybe take the vehicle to the dealership it was purchased from” in the future. Upon picking up my vehicle on Friday at the dealership and reviewing the scope of work on my invoice, the dealership listed the vehicle had been “road tested”. I asked the Service Rep, Fabian, what this meant and whether "road tested" was automatically added to an invoice by default. Fabian assured me “road tested” is never automatically added and a service tech would have manually added this after the vehicle was “road tested”. Fabian also informed me that “road tested” means the vehicle is driven for approximately 10 miles. In addition, when we looked at the flat tire, there was a new Phillips head screw (not a nail), which Fabian said is a screw that regularly gets used by the service department. Fabian also pulled up the video of my vehicle’s physical inspection when checking in, and he did not see any indication of a low-pressured or flat tire. Fabian agreed that what Jay stated (i.e., a nail was in the tire and the vehicle was leaving the service dept with the same mileage as when I dropped it off) did not align with what he saw (i.e., the new Phillips head screw found in the tire and “road tested vehicle” listed on the invoice). I was told that a Service Manager would follow up with me on Monday to resolve the situation. Although it's now been more than a week and I've left a follow-up message requesting to speak with a manager, no one has responded. The lack of follow-up is frustrating but I’m also questioning the ethics and integrity of the Service Department after what was stated on my recorded call (nail in the tire and no miles were driven on the vehicle during its service) did not align with what’s listed on the invoice and seen in the tire (vehicle was road tested, and the tire puncture was with new Phillips head screw). I don't know whether this is technically fraud, but it’s highly suspicious at best. It's caused me to seriously question the service department’s ethics and integrity and the main reason I will not go back for future service. I normally value learning about people’s experiences to help me find a trustworthy service department and technician. This is why I’m posting the review to caution anyone from bringing your vehicle to Coastline Chrysler Dodge Jeep Ram for service. More

Helpful friendly and patient sales staff. Miles was great, his attitude alone was what convinced us we wanted to purchase our Jeep Rubicon 392 from Coastline CDJR. Miles and Jose happily a Miles was great, his attitude alone was what convinced us we wanted to purchase our Jeep Rubicon 392 from Coastline CDJR. Miles and Jose happily answered our numerous questions and facilitated the sale even after we changed our minds a few times on features and color. Jose was very knowledgeable and ensured we were happy and never pressured us for the sale. Jose did a terrific job of explaining the many features of the new vehicle. Steve in finance was also great. He was friendly and professional and moved the process along. Steve did not get annoyed or miss a beat when we decided not to purchase one of the extended warranty and he was required to reprint and recalculate. Overall it was a positive experience and we drove away happy. Kudos to the sales and finance team at Coastline CDJR. More

I am only reviewing their service department. After three separate incidents on three separate simple service requests I have learned my lesson. I wouldn't take any vehicle to this service depart After three separate incidents on three separate simple service requests I have learned my lesson. I wouldn't take any vehicle to this service department if my life depended on it. They have knowingly damaged my vehicle and returned it toe without saying a word. They even tried to cover it up by washing it and forgot to close the windows. Charged me $400 for two filters they never installed and tore the entire radiator system apart as a brand new vehicle when it was just a crack in the overflow bottle. I would drive an extra 100 miles just to avoid that place. Thank God it's only 20. Two thumbs down! More

Unprofessional salesman who recommended we switch the model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previous model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previously. Then refused to offer a lease at all instead focused on what others before me have paid. Huge waste of time and attempted to try to force crappy dealer packages and justify them as the reason for the discount. Not only that the salesman I initially had an appointment with decided to have someone else to show me the car. A dealership wholly unfocused on selling cars. More

DO NOT take your car here for service. For one, they will overcharge you by about 75% over what a small mechanic shop will charge you. I found this out after they quoted us $2,300 for a For one, they will overcharge you by about 75% over what a small mechanic shop will charge you. I found this out after they quoted us $2,300 for a 100K service, and my local mechanic quoted me $1,400 for the exact same service. Unfortunately, we had already signed and agreed to pay their inflated rates. They will also decieve and upcharge you wherever they can. I was charged a "diagnosis fee" for broken piece of plastic. They then quoted the repair on the part to be $973. This repair takes about 30 minutes, and the part costs between $100-$180. Not sure where they're arriving at $973, but that's what you get when you take your car here. Go to a local auto repair shop. Find someone you trust. These swindlers at Jeep will do everything they can to take as much from you as possible. More

Acknowledging Chuck Kempf and his staff who went over and above on my vehicle service. I would highly recommend them to anyone who values honest, hard working individuals. above on my vehicle service. I would highly recommend them to anyone who values honest, hard working individuals. More

They do everything to get your business but after they close the deal no customer service. The Trucks comes with addon that cost more than two times of the price and does not feet the truck I am really di close the deal no customer service. The Trucks comes with addon that cost more than two times of the price and does not feet the truck I am really disappointed from the new car sales manager they ignored all the calls and never even call me back ones, I will never even get close to that dealer ship More

I searched for a Grand Cherokee L that specifically had the tow prep package as I intend to use it to tow as it is advertised to do so. Found it, contacted Coastline and put the deal together before I arri the tow prep package as I intend to use it to tow as it is advertised to do so. Found it, contacted Coastline and put the deal together before I arrived. Quick and easy transaction other than the high pressure finance department crap. Front bumper was damaged on delivery they said they would take care of it at a later date. Few weeks later I decide to tow a trailer. No hitch. Vehicle with tow package has no hitch. OK. I order a hitch and have it installed, entire rear bumper has to come off for hitch installation. Not cheap. Start researching tow wiring, find out vehicle does not have tow wiring harness. At all. It's an extra accessory that requires tearing apart the inside of the vehicle (in the words of Coastline parts person on phone) as the harness runs from the back all the way up to the battery and everywhere else it needs to go. In frustration, contact Jeep for help as I can't believe any modern SUV that is advertised with high towing capacity and has a towing package wouldn't have a hitch or needed wiring harness to connect to. No help, Jeep customer assistance is a joke, useless. Called Coastline for help, was told they would look into it and get back to me, never did. Called several more times, Max has told me at least 3 times now he would look into it and call me back and never has. 2 other people from Coastline have told me the same thing, no call back no help ever. I made it clear, I don't expect anything for free I already know Jeep won't do the right thing and help, just wanted to get the front bumper repaired as promised and get the vehicle set up to tow as that's the reason I bought it. Nothing, no help, no follow up. How can a modern SUV not have the wiring harness installed? I'm not talking about the trailer connector I'm talking about the entire harness needed to connect to the trailer plug and brake controller. Jeep is a joke, and Coastline is useless after the sale. Ordered a Tahoe, can't wait to get rid of this and get away from Jeep should have bought a Chevy to begin with More

Can't express enough how grateful I am to the sales team, finance dept., and managers at coastline jeep. Was able to upgrade into my dream Jeep, Rubicon 392 XR! This dealership is a prime example of excellen finance dept., and managers at coastline jeep. Was able to upgrade into my dream Jeep, Rubicon 392 XR! This dealership is a prime example of excellent customer service support, and are reasonable with pricing (especially for a vehicle like this). I highly recommend this dealership to anyone looking into the Jeep brand. Y'all gained a loyal customer. Shout to to Max for being a kick a$$ salesperson, and to Lyle in financing. ---------------------------------- No puedo expresar lo agradecido que estoy con el equipo de ventas, el departamento de finanzas y los gerentes de Coastal Jeep. ¡Pude actualizarme al Jeep de mis sueños, Rubicon 392 XR! Este concesionario es un excelente ejemplo de excelente servicio de atención al cliente y son razonables con los precios (especialmente para un vehículo como este). Recomiendo encarecidamente este concesionario a cualquiera que busque la marca Jeep. Todos ganaron un cliente leal. Llame a Max por ser un excelente vendedor y a Lyle por la financiación. More