Coastline Chrysler Dodge Jeep Ram

Used truck purchase I bought a used truck here. My sales person Arden was great!! Everyone there was so professional and friendly. I have bought many cars in my lifetime I bought a used truck here. My sales person Arden was great!! Everyone there was so professional and friendly. I have bought many cars in my lifetime and this place was fantastic. Will recommend to my friends. More

Auesome car purchase experience Visit was to test drive and purchase a Jeep Latitude. The experience from the test drive to the actual purchase was the smoothest car purchase I have Visit was to test drive and purchase a Jeep Latitude. The experience from the test drive to the actual purchase was the smoothest car purchase I have ever experienced in my 50 plus years of buying cars. From sales to the Parts Department (to order additional options) , and Finance Dept, everyone was friendly, courteous and extremely knowledgeable. We would encourage everyone to take the time and visit Courtesy for your next car or truck purchase. More

Automotive Service As usual, the crew at this dealership in the Service Department are phenomenal. They make a point of keeping in contact and looking for the best way t As usual, the crew at this dealership in the Service Department are phenomenal. They make a point of keeping in contact and looking for the best way to provide a great experience. Thanks again Sarah for your commitment and professionalism! More

Do not go here Use to love the service we received here. I use to brag about the service department. The last time I took my car there for an oil change it was run Use to love the service we received here. I use to brag about the service department. The last time I took my car there for an oil change it was running horrible 2 days later. When I tried to call back the service department to bring my car back in. They could not find my service records. I have been taking it there for two years. Then the service guy starts yelling at me. I hung up and called back to talk to the service manager - they told me the service manager wasn't there and transfer back to the same guy who was rude to me. They guy then threaten me and told me to come down there so he could fight me. I have never been treated so poorly from any establishment!!! No person in a customer service position should threaten their customers with bodily harm!!! I will never step foot in this place again. I now own two dodges and I will drive to Lake Forrest We also tried to buy a truck from this dealer and couldn't even get a call back. They called us 2 months later after we left 4 messages with the sales department. We already bought our 60k truck with someone that wanted our buiness Very sad More

Disappointed in experience purchasing a car at Courtesy I was disappointed in the service I received when I came into the dealership to look for a 2017 Jeep Grand Cherokee. Austin Pitts assisted me. First I was disappointed in the service I received when I came into the dealership to look for a 2017 Jeep Grand Cherokee. Austin Pitts assisted me. First, I would like to suggest that when they show a potential buyer a car, the car is washed before they show it. They drove two cars from their offsite lot to show me and they were filthy - so much so that you couldn't see what color the car was and when I test drove it, I couldn't see out the windows. Not a very good first impression. When the car with the optional features I wanted was not on their lot, Austin found a car for me at a different dealership and had it delivered to Courtesy Jeep. The problem was that it was not the car we had discussed and did not have the features on it that I wanted. He should have notified me before I drove back to the dealership. It wasn't until I was in the office to sign the paperwork that I noticed there was a price difference which led to me asking for the window sticker to see what optional features were or were not on the car. The finance manager, Raul, stepped in and offered a discount for the lack of communication. If it wasn't for Raul's assurance that this is not how Courtesy does business and the discount he offered, I would have walked out and taken my business to Tuttle Click. I was told the car would be detailed for me when I came to sign the paperwork and pick up the car but apparently the person who does the detailing does not work on Sundays so they just took the car to the car wash next door. Needless to say, the "detailing" was not what I would expect when you are purchasing a $40K car. I was told I would need to come back the following day to have the Navigation activated and to get the car detailed properly. On the way to the dealership, I was told that they would need to have the car detailed another day as their detailed doesn't work on Mondays. Raul offered me a free tank of gas for the inconvenience. I will not be recommending this dealership to any of my friends. After my car is detailed, I will be utilizing Tuttle Click for all of my car services. In retrospect, I probably should have gone to Tuttle Click to begin with. More

Purchased used utility truck January 2017 The.utility truck has something wrong with the suspension or alignment possibly the new tires are.bald as a.result of the truck being sold without be The.utility truck has something wrong with the suspension or alignment possibly the new tires are.bald as a.result of the truck being sold without being properly inspected and/or fixed. We have called the dealership with no resolution. The truck is dangerous to.drive. We called again and are waiting on a.call.back from the dealership today. More

Attentive sales rep provided a great experience The customer service at this dealership is second to none. Frankie Alvarado was very helpful, clear, and respectful of my purchasing process. In fact, The customer service at this dealership is second to none. Frankie Alvarado was very helpful, clear, and respectful of my purchasing process. In fact, everyone who I spoke with at Courtesy was extremely welcoming and professional. I was grateful to give them my business and will happily refer them to anyone interested in getting a Jeep or Dodge. More

Great service, genuine sales team We bought a car on Sunday from Courtesy in San Juan Capistrano. Our salesman was Axel Perez and he did a fabulous job! Very caring and concerned about We bought a car on Sunday from Courtesy in San Juan Capistrano. Our salesman was Axel Perez and he did a fabulous job! Very caring and concerned about our experience. Raul the finance man was great as well. Highly recommend this team of professionals More