Coast Buick GMC

On October 26 2024, I was sold a 2014 Honda Civic, that was advertised for $10,900, at Coast Buick dealership in Newport Richey.I was hoping they drop the price, but instead the car salesman Marty, told me was advertised for $10,900, at Coast Buick dealership in Newport Richey.I was hoping they drop the price, but instead the car salesman Marty, told me they would drop the interest rate from 17% to 10.9%. Then they included their dealer fees, putting the car total cost was $12,900. The finance manager Marc showed me, what my payment plan with gap insurance & a warranty would look like. Which showed the amount going up to $14,900, when I declined the offer & said it needs to be renegotiated. He said he would see what he could do, so then he removed the gap insurance &, showed the price back down to $12,900 with the 3 year warranty still attached to it. Saying I could use my $2,000 down deposit, & would just be on a 5 year plan, & only charged an additional $20 dollars on my monthly payment. So thinking my finance plan was still going to come out at the same rate it would, with or without the warranty. I thought it would be a smart option to take the plan with the warranty. Turns out I was wrong, what I wasn't aware of. Was that he already included my $2,000 security deposit being deducted from the cars principal amount, & that the $12,900 I was seeing on the screen. Was the amount of the remaining car's principal balance, plus the warranty. Putting my total remaining financing balance, at $16,900 for a a car going on 11 years old. Which upon finding out, when I went back to the store & asked to talked with someone in finance, was $2,531. From a warranty company called Fidelity, that's when I researched. Turned out to have a bad reputation & doesn't provide a quality service, from customer reviews. When I asked the man Patrick I spoke with in finance, for his assistance with removing the warranty. He told me that his hands are tied, & that it's impossible to remove the warranty. Which I'm unsure is an honest, truthful, or factual response. So I'm reaching out to Florida Office of Financial Regulation, Florida Attorney General, Florida Department of Highway Safety. As well as any lawyers that practice Auto Fraud & Lemon Law, because the price gouging they're doing. Is down right manipulative & deceitful. On top of the fact that Marty the car salesman & Marc the finance manager, refuse to answer any of my calls. Leaving me high & dry with this crooked payment plan. I wish I read all the negative reviews on Google, CarFax, & Yelp. Before ever reaching out to this dealership for anything, you'll also be able to find the negative reviews, on Fidelity warranties on ConsumerAffairs. Hope this review is useful to anyone reading this, who was considering any cars in their inventory. Also hope this review gets in front of their Corporate/Higher Ups. Because this dealership needs some comprehensive oversight. Kick out & let go of all their salesman & management staff. That can't be honest, fair, or truthful with their current/potential customers, or go above & beyond within their limits. To guarantee & achieve customer satisfaction, without charging additional packaged high cost fees, every single time. For every problem a customer has, with the dishonest offers & services this dealership keeps bringing. More

Carlos and the team at Coast Buick GMC made it easy to buy a vehicle. They were honest and transparent from the jump. Even going as far as Agreeing to fix a mechanical issue I left the lot with at zero co buy a vehicle. They were honest and transparent from the jump. Even going as far as Agreeing to fix a mechanical issue I left the lot with at zero cost. I would definitely buy Another vehicle from coast and plan on it. Thank you again, Carlos! More

I can't say enough about how great these guys all were to me !! Carlos is an amazing person !! Helped me in so many ways!! This is the 5th car purchased at Coast !! They never disappoint !!! Thank you Carl me !! Carlos is an amazing person !! Helped me in so many ways!! This is the 5th car purchased at Coast !! They never disappoint !!! Thank you Carlos Way above 5 stars More

I recently bought a preowned Honda Accord from the Coast auto group. This was by far the best buying experience I have ever had purchasing a car.The owner, Mr. Ken Mark's is Simply the best. His sales mana auto group. This was by far the best buying experience I have ever had purchasing a car.The owner, Mr. Ken Mark's is Simply the best. His sales managers and sales associates are outstanding guaranteeing you a great buying experience .Their extended warranty company Fidelity is one of the best in the market guaranteeing you peace of mind for many years , they offer a 7yr 100,000 mile which I purchased. You can't go wrong doing business with Coast Cadillac Buick Gmc Mazda. More

The dealership in New Port Richey, Florida is modern clean, staff is friendly and very helpful clean, staff is friendly and very helpful More

Coast is the best place to buy a vehicle. I was connected with Adam who knowledgeable and friendly. We did the sale via text and phone calls then he delivered it to us and took the old truck I was connected with Adam who knowledgeable and friendly. We did the sale via text and phone calls then he delivered it to us and took the old truck away! More

Dealership was easy to work with (Adam Garcia) and the gentleman we worked with to sign all the financial paperwork. The first finance manager we worked with was rude, in our opinion and we were pleased t gentleman we worked with to sign all the financial paperwork. The first finance manager we worked with was rude, in our opinion and we were pleased to work with another manager to close the deal. More

Very pleased with everyone here. From start to finish they were very helpful and patient. We didn’t know what we exactly wanted at first, but Carlos walked us through every option an From start to finish they were very helpful and patient. We didn’t know what we exactly wanted at first, but Carlos walked us through every option and now going home with exactly what we wanted. Thank you! More