Cloninger Ford

Routine oil change I have been dealing with Lonnie Burgess for a number of years. In my dealings with this and other dealerships prior to moving to Salisbury, NC he is w I have been dealing with Lonnie Burgess for a number of years. In my dealings with this and other dealerships prior to moving to Salisbury, NC he is without question the best! I know I need look no further - nor should anyone else. More

I Hate Shopping for a New Vehicle You read correctly, I hate the car/truck buying experience. I always come well prepared but typically feel played or talked down to by the sales team You read correctly, I hate the car/truck buying experience. I always come well prepared but typically feel played or talked down to by the sales team and/or sales manager. This time around, Cloninger Ford was our 3rd dealership stop. They didn't hold me hostage but instead were more interested in finding us the right truck at the right price. There was no pressure or hidden numbers. They printed all the offers (3 total) from your dealership and the associated Carfax. They put them in three separate envelopes and told us to go home, consider the options, and stop by in a day or two to see if we could do business. The next morning, I received a follow-up call and set a time to stop by later that afternoon. By that time, we were disgusted with all the other dealerships we visited to include "First Team" right up the road. Your salesman (Roosevelt) and the used car manager (Bob), felt our frustration and let us test drive a few additional vehicles. We found one we liked (a 2015 Ford F150) that had come from a private party lease, we made an offer, and we all settled somewhere in the middle. The one thing dealerships can't get through their heads is not everyone cares about the payment. Savvy buyers know how must the vehicle you're offerning is worth before they arrive at your dealership, and just want to make an honest deal. I'm not sure what percentage of your customers are "cash" buyers like my wife and I but regardless of the customers credit worthiness, most just want to be treated respectfully and honestly. There has never been a car deal made today that can't be made tomorrow. Therefore, we were sold by our personal experience with Roosevelt and Bob (the used car manager). They made us want to buy from your dealership... even if it took a few days to find the right truck at the right price. These gentlemen need to be recognized for their excellence and they should mentor other sales staff on how to keep customers rather than losing them to the "What will it take to make a deal today" sales gimmicks you find at most dealerships. Yes, I know some customers take your paperwork down the street and try to beat your best deal... but if you give the right deal up front and continue to treat your customers with the same respect and courtesy we found in both Roosevelt and Bob, you'll gain more customers than you ever loose. Our sales experience at Cloninger Ford get's an A+ in my humble opinion. As long as they are there representing your dealership, Cloninger will be our first stop when we shop for our next vehicle. GREAT JOB! More

Customer Service is the best! David Stirewalt gave great customer service for my tire rotation on my Ford F150. David Boger gave super fast parts service for my truck bed. Thank David Stirewalt gave great customer service for my tire rotation on my Ford F150. David Boger gave super fast parts service for my truck bed. Thank you. More

Service They were wonderful to work with!! I dropped by during my lunch time and they were able to do all the cars first service....love my ecosport!! .. Lon They were wonderful to work with!! I dropped by during my lunch time and they were able to do all the cars first service....love my ecosport!! .. Lonnie is great! More

Great Service Always Always friendly and alert to my needs. Service Advisor takes time to make me aware of any future needs found during service, to plan for. Always friendly and alert to my needs. Service Advisor takes time to make me aware of any future needs found during service, to plan for. More

I don’t have all day Not good. All I wanted was an oil change and an inspection. I did not think I would have to wait 3 hours. After an hour and half I saw my car in fro Not good. All I wanted was an oil change and an inspection. I did not think I would have to wait 3 hours. After an hour and half I saw my car in front of the express door. They hadn’t done anything to that point. But still had to wait another hour or longer to get it done. Then the bill was incorrect and that had to be fixed. Most disappointing was watching all the people come and go from the waiting room. I have been dealing with this dealership for 20 years and this is my worst experience with them. I still recommended them only because I hope this was just an exception. More

Great to work with. Did exactly what I asked them to do. Everything was finished and ready before the requested time. I will go back. to work with. Did exactly what I asked them to do. Everything was finished and ready before the requested time. I will go back. More

In and out quickley Came in with no appointment for oil change. Left car and walked up the street for breakfast. Car was ready when I returned. Very good service. Came in with no appointment for oil change. Left car and walked up the street for breakfast. Car was ready when I returned. Very good service. More

Quick Service I arrived at 7:50 for my 8:00 appt. for an oil change & was out by 8:27, also got a quote for new tires. Love the quick service. I arrived at 7:50 for my 8:00 appt. for an oil change & was out by 8:27, also got a quote for new tires. Love the quick service. More

Very patient My car needed adjustments made to prior repairs and each step was explained fully. All paperwork was given to me as requested and covered by warranty My car needed adjustments made to prior repairs and each step was explained fully. All paperwork was given to me as requested and covered by warranty Eventually I decided to purchase a new vehicle and was treated very fairly. More