Cloninger Ford

Highly recommended Great service! Was provided a loaner and the job was performed in a timely manner. Amanda was very knowledgeable and friendly. Price was very reasonab Great service! Was provided a loaner and the job was performed in a timely manner. Amanda was very knowledgeable and friendly. Price was very reasonable. I would definitely return to this location again and highly recommend working with Amanda. More

Excellent Transmission issue with Ford Fusion not working in reverse after driven for extended time. Told would take a few days after getting fixed to start wor Transmission issue with Ford Fusion not working in reverse after driven for extended time. Told would take a few days after getting fixed to start working correctly and if not to return it to the service department. Everyone was very helpful with getting the problem fixed in a timely manner. Aaron Shafer More

Service dept. did a very acceptable job. I rate your service department very high but your sales group makes me want to go elsewhere when the time comes. I started a potential purchase about I rate your service department very high but your sales group makes me want to go elsewhere when the time comes. I started a potential purchase about 3-4 weeks ago and the attention and professionalism experienced was less than acceptable. We were working on a deal and when I came back and presented my offer the discussions ended. I have never heard back with a yes, no, kiss ma ___. Therefore I figured you all were no longer interested in selling me a vehicle. There are a lot of dealerships out there that I am sure would be interested in my business. I have been a ford owner since 1964 and in all those years have not deviated from a ford product, but maybe it is time. More

Worse customer service ever!!! Took vehicle in for a side mirror replacement. 7 days to replace 1 mirror. Could not get anyone to return calls so I had to drive to dealer to get ans Took vehicle in for a side mirror replacement. 7 days to replace 1 mirror. Could not get anyone to return calls so I had to drive to dealer to get answers. Then was lied to about part being ordered after I check with parts dept to verify. When vehicle was finally repaired. The service writer placed ticket and keys on desk and said my vehicle was outside. Did not explain how or why the mirror was broke or even if it was fixed correctly. I will never darken the doors of Cloninger Ford again to repair my vehicle. Jonathan Seaford the ford technician did a fabulous job on the repair and completed it in a timely manner when he finally got the parts. More

Ford Focus recall notice I received a notice in the mail from Ford regarding a possible recall on my Focus for transmission related issues. Since having worked so successfully I received a notice in the mail from Ford regarding a possible recall on my Focus for transmission related issues. Since having worked so successfully with him in the past, there was absolutely NO question that my point of contact would be Lonnie Burgess. He was exceptional in explaining that we most likely did not have an issue with our vehicle but that a service/mechanical evaluation was necessary to make certain. Fortunately our Focus did not need the work, but had it I would have worked with Lonnie again to make certain it was properly taken care of. In one week I had two different visits to the Cloninger service department - this recall notice and an oil change on another vehicle. In making these appointments, in addition to Lonnie, there was another individual who was a tremendous help - Lisa Prevost. She was exceptional in scheduling the appointments as well as the possibility of shuttle service should the Focus have needed further work. She is quick, efficient, and customer- friendly. There is no doubt that Cloninger Ford in Salisbury, NC has two "winners" in these two employees! More

Professional and quick! The people at Cloninger are great to work with. From purchasing my F150 to keeping it properly maintained my experience has been A+. My truck was dam The people at Cloninger are great to work with. From purchasing my F150 to keeping it properly maintained my experience has been A+. My truck was damaged by hail shortly after purchasing it, and that too was a very pleasant experience with the body shop handling the repairs and my insurance company. Highly recommended in all departments. More

Great Service Always Fast service, usually about an hour, from when I drive in until I leave all done. Service Advisor lets me know condition car was in and any needs to p Fast service, usually about an hour, from when I drive in until I leave all done. Service Advisor lets me know condition car was in and any needs to plan for. More

They were polite and professional Had a little problem to start with but, Kenny Baker got everything straightened out. I would recommend the dealership to my family and friends. Kenny Had a little problem to start with but, Kenny Baker got everything straightened out. I would recommend the dealership to my family and friends. Kenny is an excellent representative for Clonninger Ford. More

Good and fast service! Easy check in nice waiting area.Friendly service department. I was greeted with l will be with you in a minute. Went over what did on my truck. Easy check in nice waiting area.Friendly service department. I was greeted with l will be with you in a minute. Went over what did on my truck. More

Free service for a year! When I arrived they had my car in a different name. They recognized me from the previous visit and fixed my issue. My oil change and tire rotation may When I arrived they had my car in a different name. They recognized me from the previous visit and fixed my issue. My oil change and tire rotation maybe took 30 minutes. Even had time to eat my lunch and be on my way. More