Clement Hyundai

I am considering changing dealerships for my service needs. I let Clement know that I needed this to be a free oil change. Period. They kept coming to me in the waiting room to say that bogus items need needs. I let Clement know that I needed this to be a free oil change. Period. They kept coming to me in the waiting room to say that bogus items needed done. They even threw dried leaves on my engine air filter to make it look like it needed changed. When I refused they acted coldly towards me and didn’t vacuum my car. This kind of pressure makes a woman feel aligned and like I will be taken advantage of in the future. More

About a year ago I purchased a vehicle from Clement Hyundai in Wentzville and wanted to share my experience. Initially, everything seemed great. The staff was friendly, and the buying process was smoot Hyundai in Wentzville and wanted to share my experience. Initially, everything seemed great. The staff was friendly, and the buying process was smooth. However, my experience with repairs and warranty coverage has been disappointing. Just 30 days after purchasing the car, I brought it in for a scheduled oil change and was informed that the exhaust system was completely rusted out. When I asked about coverage, I was told that the warranty I purchased didn’t include the exhaust system because it’s considered a “wearable part.” My concern is that there’s no way the exhaust system rusted out in just 30 days—it must have been an existing issue when I bought the car. Later, during another routine oil change, I was told the front axle needed replacement. Given their 30-year/300,000-mile warranty, I assumed it would be covered. Even the service manager confirmed that it should be. However, it was ultimately not covered because the warranty company declined the claim. While I understand that warranty terms can be complex, I’m disappointed that significant issues with the vehicle weren’t addressed. I expected a higher level of accountability and support, especially given the dealership’s reputation and warranty promise. I hope Clement Hyundai takes this feedback to heart and works to improve their processes for addressing post-sale concerns. Customers like me depend on them to stand behind the vehicles they sell. More

This was the worse experience I've ever had purchasing a car. I have an entire list of mistakes and problems that happened. Not only will I never recommend your company but I will share my experience with car. I have an entire list of mistakes and problems that happened. Not only will I never recommend your company but I will share my experience with everyone I can. No one should have to go through what I went through. I'm 61 years old and this is planning on being my last vehicle and what a horrible time it was, it should have been an excitinhling one. More

She tried to get me to have 2 services done on my car which she said was required at 30,000 miles for over $400. I said I had to wait. When I checked out the recommendations she said they weren’t requi which she said was required at 30,000 miles for over $400. I said I had to wait. When I checked out the recommendations she said they weren’t required until 120,000 miles. A bold face lie to make money off me. I will NEVER return to this dealer again. More