Clement Hyundai

I gave a poor rating due to the extremely poor service we received after the sale. We were promised that problems with the used car would get fixed but Chris Grey failed to follow through. His manager did ap received after the sale. We were promised that problems with the used car would get fixed but Chris Grey failed to follow through. His manager did apologize and is currenlty working to resolve the problems. After signing the sales papers, we were sent home with only 1 set of keys and NO floor mats. Two weeks later, we stil have NO floor mats, only 1 set of keys and the broken arm rest is still broken. We were assured by Chris that he would make us a service appointment to fix the arm rest and the scratches on the fender. When I arrived at my "appointment" I found out that no appointment was ever set up. I wasted my morning trying to figure this mess out with a very apologetic manager. Now I have to take more time out of my busy schedule to go back to the dealership AGAIN to drop it off for the needed repairs. Thank you Chris for your very poor customer service. More

This is the first time I have bought anything this important on my own without my husband. Jason L. made me feel comfortable and when I came in the second day after researching the car, he gave me a b important on my own without my husband. Jason L. made me feel comfortable and when I came in the second day after researching the car, he gave me a better price. I was so afraid of being taken advantage of but ended up being very gratified by the results of the sale. Then J.D. (Jason D.) was very friendly and energetic. He made what could have been excrutiatingly dull pleasant (financing). The other employees that I spoke with in passing were all very amiable. I would recommend this dealer to others. More

Felt misled in certain aspects of the sale. Charged $1898.00 for a 100,000 mile warranty that I was led to believe came with the car. I was told the car had a 5 year-60,000 mile Bumper to Bumper warran $1898.00 for a 100,000 mile warranty that I was led to believe came with the car. I was told the car had a 5 year-60,000 mile Bumper to Bumper warranty and a 10 year-100,000 mile Engine and Drive Train Warranty, during the sales process. I also told the finance person that I did not want to pay for any extended warranties over and above the warranties that came with the car.I thought the car came with plenty, based on what I was told.The added charge was not pointed out to us when signing the contract and I did not see it until after I received my paperwork in the mail. Nor was it listed on my price negotion papers when we arrived at a "Bottom Line" price for the car with my trade at the sales desk. Too late! My fault! Should have been more thorough when reading the contract. I even asked my wife if I wasn't paying attention and she confirmed that nothing was said about the added cost. Car wasn't ready upon delivery according to what the dealer added options sticker said. Missing items. It did not even have any equipment in the trunk to handle a flat tire! It was not there! I did not discover this until I got the chance to check out the car, completely, that evening. I was told it was an oversight because that car came from another dealer and it slipped through the cracks. Dealer wouldn't work with me on forgetting the add-ons and reimbursing me for the cost of the missing options (Paint Protection,Fabric Protection, and Pinstripes). I told them that I really didn't want that stuff anyway. They said I had to take them because Mr. Suntrup puts that on all of his cars and I paid for them anyway. Another dealer add-on was a "Lifetime Engine and Drive Train warranty" honored by Suntrup. It was explained to me that all I had to do was bring my car in for scheduled oil changes and tire rotations to keep it in effect. I thought this was too good to be true so I even asked the question, " I don't have to follow the scheduled services such as 12,000, 15,000, etc? I was told no. Just oil changes and tire rotations. I thought "WOW", what a deal! When I received my papers in the mail a week later, I read the lifetime warranty contract and it says that I have to bring the car in within 1,000 miles of every scheduled service and have that service done. I knew it! Too good to be true! So, the following week, they made arrangements for a porter to pick up my car at work and take it in for the installation of the options (excluding the pinstripes - I did not want them). He brought the car back within 5 hours with dirty-smeared glass, polish residue on various panels and a gas tank that was not replenished from the trip to and from the dealer. I had a Dr. appt. that following day and I needed the gas. I had to fill my tank again and I had to re-detail the car myself to remove the smears and the residue. All of the "Dealer Add-Ons" totalled up to $2499.00. I feel like all I got for $2499.00 was "The Shaft!" Expensive Shaft! In retrospect, I think that I can attribute some of this to the fact that we showed up at the dealer to buy a car 20 minutes before closing on a Friday night. I think that, in itself, contributed to a "Rush" sales transaction in which I overlooked a lot of key items that should have been pointed out to me.I will never buy another car under those circumstances again. I will take my time and read every letter of fine print if I have to in an effort to keep from being misled! A very expensive lesson in car buying! More