Clement Chrysler Dodge Jeep Ram Florissant - Service Center

Waiting three hours for a car inspection is ridiculous. After being told that a tiny nail was going to fail my vehicle, but that I could buy new tires on their sale felt like a bait and switch. The staff w After being told that a tiny nail was going to fail my vehicle, but that I could buy new tires on their sale felt like a bait and switch. The staff was polite, but the company policy of shutting service down completely for an hour seems a poor choice for a business that size. The initial estimate for repairs needed to pass. Inspections was unclear, and when I called for more information, I was just told to look at the pictures on the link that I was sent. More

Please bring back the comp rides home or Uber service for local patrons. It is greatly missed! I have also had better communication in the past with updates via text. I sent a request for a status update twi local patrons. It is greatly missed! I have also had better communication in the past with updates via text. I sent a request for a status update twice and never heard anything. Otherwise everything was fine. Nice to see familiar faces still there doing great work. More

I had the do two factory recall repairs on a 2014 ram 2500. Tailgate latch and drag link. The welded the nuts to the drag link instead of replacing it,so in order to ever get an alignment on my truck I'd 2500. Tailgate latch and drag link. The welded the nuts to the drag link instead of replacing it,so in order to ever get an alignment on my truck I'd have to bring it back to them.The weld job looks horrible and the never painted it to preventit from rusting.. No other tire shop will touch it because its been welded. Then I purchased a 5 year extended warranty through clement right. When I brought my truck in for thr recall work I had a couple other issues I wanted them to take care of through the warranty that they sold me. They told me they couldn't find the warranty in this dealerships computer system. So they said they would contact the clement ford dealership in o'fallon because that's where I've had previous warranty work completed. They tried calling the other dealership 1 time..And then proceeded to tell me that I need to find my warranty information because they don't have time to sit on the phone.. The service advisor offered to send an email to the other dealership but that was 2 days later when I came to pick my vehicle up. I will never bring my vehicle back to this location ever again. Horrible!! More

The service department had my truck for 5 1/2 weeks ! !! Worst customer Service Ever !! I will never go there again !!!! !! Worst customer Service Ever !! I will never go there again !!!! More

Dropped Jeep of on Wednesday. Advisor took notes. He said he would call on Friday with a status. Never received a call. Was called on Monday afternoon telling us the vehicle was r Advisor took notes. He said he would call on Friday with a status. Never received a call. Was called on Monday afternoon telling us the vehicle was ready for pickup. Upon arrival, we were told they couldn’t find any problems. I questioned why the voltage would drop so far when applying the brakes. I was told it was normal. I asked how long they would honor their work finding nothing wrong, and was told two months. Three days later the Jeep is dead in the driveway. Called for another appointment and was told the service manager would call me right back. Still waiting for this call. More

They are irresponsible and want people to pay for the mistakes of the mechanics. They are not about true customer service at all. I will not be back. mistakes of the mechanics. They are not about true customer service at all. I will not be back. More