Clay Cooley Nissan Irving

Good experience, come see Ernie! Ernie Resendez is the best salesman. Pretty simple right? I mean, that's who facilitated the deal, that's who called me right away, but didn't pressur Ernie Resendez is the best salesman. Pretty simple right? I mean, that's who facilitated the deal, that's who called me right away, but didn't pressure me. That's who followed up with short simple texts the days leading up to me finally coming in, but never annoyed me. That's who casually waited with me in the 105 degree 5:30 p.m Texas weather while I drove not one, but two vehicles and went back and forth several times just making sure I didn't miss any detail, and he only helped me more. Ernie was the third sales person I had dealt with at the third dealership I talked with. The others were exactly what ive come to fear when the time comes to getting a new car, its more like going to the dentist these days. Welcome to Clay Cooley in Irving(NISSAN). I was actually shopping for a truck in the used lot, a great deal that nobody else could match after weeks of online searching. I will admit, the place is a dump. Not the fault of staff, everyone was great, first class personnel, second class infrastructure. All that matters though, A/C and free bottled water, along with a competent sales person. But I got better than that, I got Ernie. He will work with you, and be very honest and transparent from the get go. There was only one little hook that almost sent us to my plan b car but it was not their fault and we were able to get around it. The Finance manager was also fantastic, but I cannot remember a name at the moment. Bottom line, from my experience, if you are looking for a slight used car check with Ernie at Clay Cooley first, I wish I had known that when I started looking. More

Amazing Our experience at Clay Cooley Nissan was above and beyond expectations. Dez was very professional and formative..We are glad to be part of the family. Our experience at Clay Cooley Nissan was above and beyond expectations. Dez was very professional and formative..We are glad to be part of the family. More

Customer Excellant Service. I enjoy working with Mr. T. He was very nice, and with a good attitude. And he was also, have patience. Work performance 100%. Excellant Service. I enjoy working with Mr. T. He was very nice, and with a good attitude. And he was also, have patience. Work performance 100%. More

Rude Management I found a 2019 Nissan SV Midnight Edition on Cars.com at a great price. I was told by Roland Sr. that they could do an even better price. I made the d I found a 2019 Nissan SV Midnight Edition on Cars.com at a great price. I was told by Roland Sr. that they could do an even better price. I made the drive to Irving only to find out the car was not Midnight Edition. It was the standard SV. I was talking with Ray at this time and he apologized profusely. I believe it was an honest mistake. The Midnight Edition price was not going to be honored by them, though, and the offer they gave me was $5,000 more than we talked about on the phone. Mistakes happen so I was not that upset, I was just ready to go on my way. Ray said he would get his boss, Roland Jr., to come talk to me. Roland Jr. came in and acted like I was crazy for offering the price we had agreed to on the phone. I told him that I was told by his dad, Roland Sr., that I could get the Midnight Edition at that price. At this point, I knew we would not get close price wise. I was not going to throw a fit, I was just going to move along. But Roland Jr. came in acting like I disrespecting him by offering the price that was agreed to. I have been in customer service of some sort my whole life and he was not representing the company well. He was scoffing at the things I had to say and being very combative. I told him I did not like the way he came in this room with an attitude when they were the ones that were false advertising. He told me it had been a long day. I told him I would look at a regular SV and he acted like I was an inconvenience to him for wanting to look at another truck. When he walked out, I told Ray that I did not want to see Roland Sr. again. I have been to 10 dealerships in the last 3 days and this is by far the worst experience I have had. They actually have the best price on the Fontier S that I am going to buy today but I am not going to give them my money and you should not either. More

Great service, great people We were very impressed with the service given here at this dealership. We had made arrangements to purchase a car beforehand, and were greeted promptl We were very impressed with the service given here at this dealership. We had made arrangements to purchase a car beforehand, and were greeted promptly and warmly when we arrived for our appointment to pick it up. The purchase was quick and simple. Awesome experience, would come again. More

Great Experience- Grandpa was GREAT Roland Sr, was great, a breath of fresh air in the car business. Was transparent, and listened to all my concerns and brought me a solution that was b Roland Sr, was great, a breath of fresh air in the car business. Was transparent, and listened to all my concerns and brought me a solution that was beyond my imagination. I will recommend him to all my friends and family. More

Rough start but overall great experience Thomas was amazing after coming in with misinformation from another employee. He took great care of me and got me exactly what I was looking for. You Thomas was amazing after coming in with misinformation from another employee. He took great care of me and got me exactly what I was looking for. You have a gem of an employee, thank you so much. More

Great Experience Thank you Orlando for all your help. I appreciate you professionalism and not being a pressure salesperson. I will definitely recommend people to yo Thank you Orlando for all your help. I appreciate you professionalism and not being a pressure salesperson. I will definitely recommend people to you. Have a great More