Clay Cooley Ford - Service Center

Would have given 5 stars but I'm still very upset from my first visit. First visit I went in for my 10k miles service check up and a tire that kept losing pressure. On that visit they kept me waiting 3 hours first visit. First visit I went in for my 10k miles service check up and a tire that kept losing pressure. On that visit they kept me waiting 3 hours, I didn't complain, I was under the impression that the 10K mile check up probably took awhile because they wanted to make sure everything was great and wanted to have a happy customer. In that 3 hours of wait, they only changed my tire. THAT WAS IT, ONLY THE TIRE, NO 10K MILE CHECK UP. This second time I went was for the 10k mile check up. In less then 2 hours I was out and only took that long because there was like 5 cars ahead of me and also there was some issues with my ford points. I had like 3 staff members trying to help me out with that issue but I seriously think they went above and beyond for me that day because of my first feedback. But this second visit would have been 5 stars but I'm still holding a little grudge. More

First service center I've been to that makes you feel as if they don't want your business. I have been completely turned away because they don't have a Transmission tech. When they do service your vehicle t if they don't want your business. I have been completely turned away because they don't have a Transmission tech. When they do service your vehicle the work is half done. And you have to call many times to get help with a problem that should have been fixed the first time. I regret buying an 80k truck from Ford. More

Great service! and attendant provided me with good information about my 2005 Lincoln Navigator 100,000 miles only information about my 2005 Lincoln Navigator 100,000 miles only More

Nice job Sam!! Researched my problem and found out it was still under warranty!! Thank you!! still under warranty!! Thank you!! More

I would have given it more stars if someone had notified my there was no Transmission guy to repair my car. Because they did not I kept my car there for two days without any warning. my there was no Transmission guy to repair my car. Because they did not I kept my car there for two days without any warning. More

WILL NEVER GO BACK HERE. THIS USED TO BE THE PLACE TO GO TO BUY A NEW FORD OR TO GET SERVICE. WELL THAT HAS CHANGED. I BOUGHT NUMEROUS F350 DUALLY TRUCKS FROM DON DAVIS FORD OVER THE PAST 15 YEARS OR SO. I TO BUY A NEW FORD OR TO GET SERVICE. WELL THAT HAS CHANGED. I BOUGHT NUMEROUS F350 DUALLY TRUCKS FROM DON DAVIS FORD OVER THE PAST 15 YEARS OR SO. I HAD GOOD SERVICE ON ALL OF THESE TRUCKS. IN 2019 I BOUGHT A BRAND NEW F450. SUPER NICE TRUCK. THIS IS WHEN THE SERVICE DEPARTMENT WAS EXPOSED FOR COMPLETE INCOMPETENCE! OIL CHANGES THEY CAN HANDLE. BUT BALANCING TIRES THAT ARE ON 19.5 WHEELS. THEY CANT DO THIS TASK....THEY DON'T HAVE THE EQUIPMENT......THEY FOUND THAT OUT TRYING TO BALANCE MY TIRES. WHAT A MESS THIS WAS.....THEY HAD TO SEND MY TRUCK OUT TO A TIRE SHOP TO GET RIGHT. OUT OF MY TRUCK FOR 2 DAYS. BEFORE THEY SENT IT OVER TO TIRE SHOP.......TECHNICIANS AT DON DAVIS FORD HAD BEEN IN AND OUT OF MY TRUCK. MY GOODNESS YOU SHOULD HAVE SEEN THE INSIDE OF MY TRUCK......GREASE ALL OVER SEATS , HEADLINER, DOORS, IT WAS UNBELIEVABLE! SERVICE MANAGER AT THE TIME( THIS GUY GAVE A xxxx) PAID FOR A COMPLETE DETAIL OF THE INSIDE OF MY TRUCK AT A CAR DETAILER. SO, NOW DON DAVIS WANTS TO CHARGE ME $250 TO SEND OUT MY TRUCK TO TIRE SHOP EACH TIME I WANT TIRES BALANCED. WHAT FOOLS! I CAN GET THIS DONE FOR $100 AT THE SAME PLACE IF I TAKE IT. SO, HERE IS MY LAST EXPERIENCE AT THIS DEALERSHIP. I NEEDED AN OIL CHANGE AND A FRONT END ALIGNMENT. 1. HAD APPOINTMENT AT 7:30AM. WAS TOLD NO LONGER THAN 2-2.5 HOUR WAIT 2. GOT TRUCK BACK 4.5 HOURS LATER........WAS TOLD TECHNICIAN WAS HAVING TROUBLE WITH ALIGNMENT MACHINE.......SERVICE MANAGER HELPING HIM. 3. GET INSIDE MY TRUCK.........FILTHY AGAIN..........SERVICE MANAGER HAS TO CLEAN INSIDE OF MY TRUCK. I JUST DON'T UNDERSTAND HOW THESE GUYS GET GREASE ALL OVER MY HEADLINER, SEATS, AND DOORS! THEY DON'T GIVE A xxxx!! THIS IS NOT THE SAME SERVICE MANAGER. HE DOESN'T GIVE A xxxx- CHUCK P. IS HIS NAME. CLEANS THE INSIDE OF MY TRUCK WITH SPRAY CLEANER THAT IS NOT THE BEST.......I WILL GET CLEANED PROPERLY MYSELF. 4. DRIVE OFF AND THE STEERING WHEEL IS OFFSET FROM CENTER FROM THE ALIGNMENT. HAD TO BRING BACK AND ANOTHER SERVICE MANAGER WORKED WITH ME........CHUCK P. CAN'T HANDLE IT. 1.5 HOURS LATER I FINALLY LEAVE. 6 HOUR VISIT FROM xxxx! STEERING WHEEL STILL NOT CENTER. I WILL TAKE TO ANOTHER PLACE TO GET RIGHT. THIS DEALERSHIP NEEDS LEADERSHIP. I HAVE REACHED OUT TO GM- LEDOUX IS HIS NAME........WORTHLESS. ALL SERVICE MANAGERS........WORTHLESS. GOOD LUCK TO ALL WHO VENTURES HERE! ONE THING I WILL SAY ABOUT DON DAVIS DEALERSHIPS IN DFW METROPLEX. THEY ARE ALL VERY GOOD DEALERSHIPS EXCEPT FOR FORD. THE SERVICE MANAGERS KNOW THEIR STUFF. I HAVE A 2020 JEEP RUBICON THAT I BOUGHT FROM DON DAVIS JEEP- EXCELLENT SERVICE! SO, IT SEEMS TO ME THAT THEY JUST NEED TO CLEAN HOUSE AND START OVER AT THE FORD DEALERSHIP! More

Great service experience, very professional and friendly. They completed oil change in a timely manner and even washed our Lincoln. They completed oil change in a timely manner and even washed our Lincoln. More

Great experience, great atmosphere, everyone there is very friendly. That’s one of the reasons I keep going back. All around professionalism. very friendly. That’s one of the reasons I keep going back. All around professionalism. More

I have been taking my vehicle there since I purchased it back in 2009, and this is the second time they don't refill all fluids as should happen since my car was being services with The Works package. Alth back in 2009, and this is the second time they don't refill all fluids as should happen since my car was being services with The Works package. Although I mentioned service advisor that last time they didn't replenish the windshield washer fluid last time my car was serviced there, and he said he'll mak sure this won't happen again, well, guess what? it happened again and when I arrive home about 25 minutes away from dealership my wife told me the didn't add fluid to reservoir. My concern is how can I be sure oil change, tire rotation and everything was done as expected and paid for since they cannot do something as simple as refilling a windshield washer reservoir. Not a good experience, second time in a row; last time didn't make a review but I guess this is not right and mus be shared. More

Staff was very helpful and friendly. Just a long service time for an oil change and tire rotation. But that could be due to short staffing. time for an oil change and tire rotation. But that could be due to short staffing. More