Clay Cooley Ford - Service Center

The service is lacking in updates to the customer. Don't care about inconvenience to the customer and Don't have loaner cars anymore. This was a top dealership and I am very unhappy about the change. care about inconvenience to the customer and Don't have loaner cars anymore. This was a top dealership and I am very unhappy about the change. More

Great service and the shuttle service has always been a lifesaver. My entire family is lifelong Don Davis customers! Keep up the super amazing service! lifesaver. My entire family is lifelong Don Davis customers! Keep up the super amazing service! More

I was told what it was gonna take to repair my vehicle, and how long. There wasn't any surprises. The service representative took well care of me and made sure I stayed up to date as to what was going on. and how long. There wasn't any surprises. The service representative took well care of me and made sure I stayed up to date as to what was going on. So I'm happy! More

The staff was incredibly helpful and always have a great attitude. Jason was very professional and knowledgably I would recommend everyone to have there vehicle worked on by Don Davis Service Dept. attitude. Jason was very professional and knowledgably I would recommend everyone to have there vehicle worked on by Don Davis Service Dept. More

I was in need of warranty work on our 2019 Ford Expedition, passenger rear strut had leaked out all of its oil on our garage floor. Attempted to have it looked at before Christmas, but service was Expedition, passenger rear strut had leaked out all of its oil on our garage floor. Attempted to have it looked at before Christmas, but service was backed up with recall vehicles so we waited. I was finally able to set up a date to bring it in at 8:30 am Thursday, March 11. I had occasion to see our car on the back lot at 1:00 pm. and asked about the progress. I was told it should be complete later in the day and we would receive a phone call. About 4:30 pm I called and was told the wrong part was ordered and the correct strut would be in the next day. At 4:30 Friday, I called and was told it should be ready on Saturday. I did pick it up around 1:00 pm, but I never received a call, I made all of the calls. Our 2019 Expedition is the third new car purchase from Don Davis since 2015 and I would hope that kind of loyalty would be noticed by Don Davis, but certainly none that I have ever seen. More

Sam was great at fixing the problem I have had on my F-150 for over a year. I would give him a 10 if I could. F-150 for over a year. I would give him a 10 if I could. More

Processional and timely and kept me updated on the status of my car while being serviced. Estimated time of service was accurate and cashier was ready and friendly. of my car while being serviced. Estimated time of service was accurate and cashier was ready and friendly. More

Sam was extremely helpful in making certain my car was correctly serviced. He called me after the techs began their review to alert of a potential issue before it became a major problem. The proactive out correctly serviced. He called me after the techs began their review to alert of a potential issue before it became a major problem. The proactive outreach by Sam and the other folks I have worked with over 7+ years is why I continue to do business with them. More

Krystal Reyes is one of the best service advisors I have ever worked with. She is pushy at all and incredibly knowledgeable with the vehicles. I will be back to see her ever worked with. She is pushy at all and incredibly knowledgeable with the vehicles. I will be back to see her More

Fast service done well! I will come here in the future because of proximity and quality of service. I went to Waxahachie first because I live there. But I quickly left when they told me it would be 4 ho because of proximity and quality of service. I went to Waxahachie first because I live there. But I quickly left when they told me it would be 4 hours for an oil change after I made the appointment several days in advance. More