Clay Cooley Ford - Service Center

Very happy with the service performed by this dealership. We have been a customer for purchasing vehicles and for service since the 1980's. The service tech, Krystal , was very professional. We have been a customer for purchasing vehicles and for service since the 1980's. The service tech, Krystal , was very professional. More

Service Department Sucks. Bad Communication and service completion for my vehicle literally took 7-8 months. Ridiculous. I was very angry throughout the entire process. I will never go there again. completion for my vehicle literally took 7-8 months. Ridiculous. I was very angry throughout the entire process. I will never go there again. More

Found it difficult to make an appointment. Twice intercepted on Don Davis website by people on their chat. Twice told by chatters that service would contact me. The irony is that I was in the proc intercepted on Don Davis website by people on their chat. Twice told by chatters that service would contact me. The irony is that I was in the process of requesting an appointment on the website. Finally drove to the dealership and was advised service would close before they could get to me. Returned Monday at dawn where it took 1.5 hours to replace a tire. More

Krystal Reyes is the best service advisor at Don Davis. She is very honest and professional about what is needed on my F150 Harley Davidson. She calls or texts with updates and keeps my anxiety about car r She is very honest and professional about what is needed on my F150 Harley Davidson. She calls or texts with updates and keeps my anxiety about car repairs in check. She is the “go to” service advisor. More

The service was performed in the estimated time given by the service advisor. The waiting area was comfortable and clean with complimentary water and coffee. the service advisor. The waiting area was comfortable and clean with complimentary water and coffee. More

Knowledge about service needed , always go above and beyond . Service adviser always tells you in advance about how long it will take , appointment are always taken in order . beyond . Service adviser always tells you in advance about how long it will take , appointment are always taken in order . More

My service with Don Davis Ford service center was excellent. My service attendant was Marc in which he kept me updated on the progress of my car. I would recommend Don Davis Ford to anyone. Their cus excellent. My service attendant was Marc in which he kept me updated on the progress of my car. I would recommend Don Davis Ford to anyone. Their customer service is superb. More

Calls not returned, emails not returned. Take the time Calls not returned, emails not returned. Take the time to Interact with your customers.. Require new tires and additional service. It would be great Calls not returned, emails not returned. Take the time to Interact with your customers.. Require new tires and additional service. It would be great if bare minimum the service department would return an email/ phone call. I thought Waxahachie Ford was bad. Left voice mail multiple times, no response. Have 60k warranty, need right rear passenger door repaired because it does not open from the inside, and have been avoided by service department. This needs to be repaired under warranty. More

EXCELLENT SERVICE EXPERIENCE. SERVICE WAS DONE IN A TIMELY FASHION , WITH FRIENDLY STAFF AND GREAT COMPETTITIVE PRICING .WILL RETURN FOR SERVICE N THE NEAR FUTURE. TIMELY FASHION , WITH FRIENDLY STAFF AND GREAT COMPETTITIVE PRICING .WILL RETURN FOR SERVICE N THE NEAR FUTURE. More

I have never had such a great day for my car to be in a shop. Every one I came into at Don Davis Ford was extremely nice! shop. Every one I came into at Don Davis Ford was extremely nice! More