Clay Cooley Ford - Service Center

Service was performed as scheduled in a timely manner as promised. Lounge was clean. I was kept informed of progress. Price was reasonable and competitive. promised. Lounge was clean. I was kept informed of progress. Price was reasonable and competitive. More

I just want to give a great big thanks to Krystal. She is incredibly knowledgeable right off the top of her head, answering all my questions on maintenance, warranty, due dates, pricing etc. without having t incredibly knowledgeable right off the top of her head, answering all my questions on maintenance, warranty, due dates, pricing etc. without having to look anything up. In the years I have been having my vehicle serviced at Don Davis Ford, Krystal is by far the most efficient, knowledgeable and customer friendly individual I have worked with. I hope she is still there at my next service. More

Where do I begin!!! Had to rent a car $500 because of no loaners. Had my car 3 days telling me nothing was wrong. I drive off the lot and the first stop light the error code message comes up. The transmissi loaners. Had my car 3 days telling me nothing was wrong. I drive off the lot and the first stop light the error code message comes up. The transmission issue was supposed to be normal and part of the “design” yet, the rocking motion never occurred before owning the car 6 months??? Service advisor never returned calls, only answered his phone once in all my calls to check status. Day it was ready he supposedly called yet, I had my phone with me all day. Cost 2 extra days with the rental (and daily late charges because they didn’t extend it when I called, that’s another negative review for that company). I’ll be taking it to my reliable Ford dealership in Fort Worth where my family and myself have bought all our Fords for 25+ years. I live and work in Arlington now and ended up buying this car at Don Davis. Had service department issues here with my prior Escape. I’m just giving of several chances and hopeful of change. Just out of location convenience. Never again!!! Don’t recommend Marc Presswood. I honestly don’t think it was even looked at by our conversations. More

All the people are so nice and always keep me informed on what's going on with my car and the things that I need to take care of. what's going on with my car and the things that I need to take care of. More

Excellent customer service for 2017 F250 maintenance and warranty work! warranty work! More

Convenient online setup. Quick oil change and tire rotation with pleasant waiting area. rotation with pleasant waiting area. More

I was kept informed on the status of my vehicle repair at all time. all time. More

Great customer service by Sam,I was in and out in an hour. hour. More

Once I got someone to call me back, thanks to our sales guy, we dropped the car off for power train work expecting 7-10 days. They diagnosed, repaired, and returned the vehicle in 3 days! Warranty took ca guy, we dropped the car off for power train work expecting 7-10 days. They diagnosed, repaired, and returned the vehicle in 3 days! Warranty took care of the bill and we were back on the road. More

Very friendly and professional! Great customer service! Sam was friendly and very quick service. Ladies inside were very personable and professional. It was a very pleasant experience. Sam was friendly and very quick service. Ladies inside were very personable and professional. It was a very pleasant experience. More