Clay Cooley Ford - Service Center

It was my first time working with Jaime and he was very professional. He listened to my car issues and kept me informed throughout my wait. professional. He listened to my car issues and kept me informed throughout my wait. More

Service adviser Sam Rashid does a very poor job. Lack of communication is consistent. Does not attend to detail with me (as a customer, and never received a notification call that my vehicle was ready from communication is consistent. Does not attend to detail with me (as a customer, and never received a notification call that my vehicle was ready from him or someone. Then to pull up to see my car sitting in front of the building was disappointing. No explanation of service or recommendations of repairs or suggestions from him. The cashier was more professional....I like Don Davis but you can use better customer service in the Service Adviser dept. More

Terrible communication, totally disorganized and very short handed in staff. I was told my vehicle was completed but when I arrived to pick it up I was told the parts were on backorder. Had left the ve short handed in staff. I was told my vehicle was completed but when I arrived to pick it up I was told the parts were on backorder. Had left the vehicle for a week for the safety recall issue and nothing had been done and no one had called to let me know the situation. More

Service was great, only downside was the amount of time it took to finish. I was told an 1.5 hrs and took almost 3hrs to complete. There also seems to be confusion between the service advisors and the se it took to finish. I was told an 1.5 hrs and took almost 3hrs to complete. There also seems to be confusion between the service advisors and the service department staff who answer the phone. I was told I did not need an appointment, as a tire repair or replacement is viewed as an emergency, the service advisor than informed me I should have made an appointment. Perhaps better training is needed. More

Waited 2.5 hours for oil change. I was hoping I'd be able to continuing using this dealership for my maintenance needs, however I will find another place for our vehicle maintenance. able to continuing using this dealership for my maintenance needs, however I will find another place for our vehicle maintenance. More

Friendly and get it right Experience! Mike, in Service (Don Davis Ford) is a great listener, and customer focused in ensuring problems are fixed. Thank you! (Don Davis Ford) is a great listener, and customer focused in ensuring problems are fixed. Thank you! More

Service manager was very helpful, and scheduled my vehicle within an acceptable time frame. Cashier was friendly and efficient. The service manager even delivered my car vehicle within an acceptable time frame. Cashier was friendly and efficient. The service manager even delivered my car More

had an appt. for 8:00 am i was there at 7:45 40,000 mile check i was checked in by one service agent and then apparently i given to a person name sam without letting me know first time i knew that sam was check i was checked in by one service agent and then apparently i given to a person name sam without letting me know first time i knew that sam was my service agent was when he called me on my phone to let me know that i needed rear brakes, rear differential and coolant changed sometime later i see my truck sitting in the parking lot after i found sam he told me they were finishing up on another vehicle this was around 1:30 pm i didn't know they only had one mech. to work on brakes i finally paid out at 4:30 pm this is the worst service i have ever received at don davis not only was i there for 8 1/2 hours but i didn't even have a way to get any lunch i live in midlothian, tx and drove along way to have my truck serviced More

Got me in on schedule; completed the requested service within an hour; service technicians were polite and professional; all around excellent service; I'll be back when my F-150 is due for it's next servi within an hour; service technicians were polite and professional; all around excellent service; I'll be back when my F-150 is due for it's next service. More

They didn’t check my seatbelt in the back seat, other than that good, what else can I say.......been going there 5 years.By than that good, what else can I say.......been going there 5 years.By More