Clay Cooley Ford - Service Center

Good service. It took longer than I expected to get a oil change and tire rotation. Was not advised as when the car would be ready. Had to ask. change and tire rotation. Was not advised as when the car would be ready. Had to ask. More

No one in the service area when I drove up. Not a friendly greeting - seemed annoyed. In for oil and inspection, asked if they could plug in GPS antennae, was told only electronics could do that and friendly greeting - seemed annoyed. In for oil and inspection, asked if they could plug in GPS antennae, was told only electronics could do that and it was two weeks backed up. Manual transmission not driven well as they pulled the car away(the person behind me in line actually commented on this) Waiting room - coffee pot empty, no diet Dr pepper or Diet coke. Did not appear clean but was probably sanitized. Car was complete and parked in front of service area. After 10 min no one came to get me so I went to desk to ask. They said they didnt have the paper work. After another 10 min the paperwork arrived More

Jamie Escobar took great care of my servicing needs and i was in and out with no problems and everything done exactly as requested Awesome experience was in and out with no problems and everything done exactly as requested Awesome experience More

The service is horrible the wait time is crazy. I waited over two hours for a tire change. The tire had been put on and they just had me sitting there didn’t come and keep me informed on the progress of my over two hours for a tire change. The tire had been put on and they just had me sitting there didn’t come and keep me informed on the progress of my truck. They need to do better. More

They did a very good job on the service on my Edge as they always do and they washed it that made my wife happy they always do and they washed it that made my wife happy More

I have not felt important at all with this purchase. From the moment I started, I was treated like no one knew what to do. Not only that, but throughout my ordering/waiting period for my Bronco, I had From the moment I started, I was treated like no one knew what to do. Not only that, but throughout my ordering/waiting period for my Bronco, I had to reach out to check in with my dealer rep (who by the way wasn't even working there anymore but never told me and kept texting me. No one let me know I had a new rep). My Bronco arrived on a Monday and no one contacted me. I reached out to the rep (that didn't work there) to check in because I heard the vehicles were being delivered but not updated in the system. He said - "Yeah, your Bronco is there.. I will check on it." He actually handled it for me. He set me up with another rep (still never stating he didn't work there). When I got there I got the feeling that there weren't enough people on staff. It was very frustrating to hear from other Bronco owner of their experiences with the dealers - calls/texts/gifts/red bow when picked up - and I barely got a nod. Truly frustrating. I am also frustrated with the lack of services offered after purchase (oil changes, etc) like most dealers are doing now. Overall I was not really excited about my experience. More

Sam was so super nice. My wait time was not as long as I thought it would be. Every time I go to Don Davis I am always taken such good care of. They are always so nice and answer any question I have. They r thought it would be. Every time I go to Don Davis I am always taken such good care of. They are always so nice and answer any question I have. They really make you feel like a priority and you matter! More

Everyone was Very friendly and the service quick, had just a oil change, but they didn’t wash the vehicle this time, Vehicle was ready on time just a oil change, but they didn’t wash the vehicle this time, Vehicle was ready on time More

It was a very slow process.Very very very very very very slow. Did I mention that I waited a very long time? Also, there was a lot of time to be filled. Probably because it was very very slow slow. Did I mention that I waited a very long time? Also, there was a lot of time to be filled. Probably because it was very very slow More

It was my first time working with Jaime and he was very professional. He listened to my car issues and kept me informed throughout my wait. professional. He listened to my car issues and kept me informed throughout my wait. More