Clay Cooley Ford - Service Center

Great Service. Service adviser quickly provided assistance to get my needs met in a timely and professional manner assistance to get my needs met in a timely and professional manner More

My experience was great with the explorer. Sam did a great job. Went back the same day with the escape, Sam was busy so another handled it. He went above & beyond to complete the transaction. I thank great job. Went back the same day with the escape, Sam was busy so another handled it. He went above & beyond to complete the transaction. I thank him. The service tech, I am not so sure. He wanted me to purchase a new set of locks for my wheels. Said licks were missing. They wound replacing them at no cost. When I got my car back, the locks were exactly where I said they were. Did he not look? Not his money. That disappointed me greatly. More

I have been with Don.Davis over 40 yrs twice I have had bad Service bad Service More

You guys are horrible. I ordered a part in July and still no word back no word back More

Sam is my Service Advisor who does a great job!! My only issue is that I wish Don Davis would bring back the option of scheduling an appointment for Oil Changes or create more lanes dedicated to this routin issue is that I wish Don Davis would bring back the option of scheduling an appointment for Oil Changes or create more lanes dedicated to this routine service similar to other Ford Dealerships. Having to wait 2-4 hours for Oil Change is extreme. More

Overall service was good. Just think it took a little longer than expected for an oil change. longer than expected for an oil change. More

Had my Edge in for a recall and they did a great job as always. always. More

It took 3 trips over 3 weeks to satisfy our perceived problem. It wasn’t until the third trip,I contacted Thomas Harley who really listened to me regarding banner messages that prompt attention to the pr problem. It wasn’t until the third trip,I contacted Thomas Harley who really listened to me regarding banner messages that prompt attention to the problem was addressed. When we leased this vehicle, we were promised valet service and loaner vehicle but now these services were unavailable. It would have been more satisfactory if we had been proided a higher priority in the service department. On our first visit, we were informed tat diagnosis would be two weeks. On the second visit, with an arranged appointment, it would be oe week fora diagnosis. When I got the Service Manager involved, my vehicle was ready the next day If someone would like to discuss this. 817-343-5869 More

I had an oil change done. They checked my battery life and my brake measurements. Gave me information that I needed to know. and my brake measurements. Gave me information that I needed to know. More

The service is too slow. I had to ask about my car when The service is too slow. I had to ask about my car when I saw cars coming out that went in after mine. The service is too slow. I had to ask about my car when I saw cars coming out that went in after mine. More