Clay Cooley Ford - Service Center

Sam was awesome. Very friendly and great customer service! Kept me well informed and exceeded my expectations. service! Kept me well informed and exceeded my expectations. More

I was there over two hors for a simple pil change. This is a 15 minute job, and I had to wait over two hours. This is totally unacceptable and you have lost my business. is a 15 minute job, and I had to wait over two hours. This is totally unacceptable and you have lost my business. More

My car was done being serviced at 9:15. It wasn’t until I called at almost 3PM and they told me my car was ready. Once I got my car it pulls to the right really hard. It didn’t do that before. I confirmed my called at almost 3PM and they told me my car was ready. Once I got my car it pulls to the right really hard. It didn’t do that before. I confirmed my phone number with the rep and was assured I would get a call once completed. I lost an entire day of work over this. Now I may have to take it somewhere else to get an alignment because I know if I bring it back there it will be an all day event as it has been in the past. This is not the only time this has happened to me. Really disappointed More

I had my 2019 Ford F150 serviced at Don Davis Ford. Excellent service, good communication, and very good on length of time it took. I will always service my vehicles there as well as purchase from Do Excellent service, good communication, and very good on length of time it took. I will always service my vehicles there as well as purchase from Don Davis Ford in the future. More

I went in because I had a nail in my tire and I was loosing air pressure on it and the rest of the tire where a little low as well. I also told them there was a small scratch on the side. I checked in loosing air pressure on it and the rest of the tire where a little low as well. I also told them there was a small scratch on the side. I checked in at 10am and after an hour I was wondering why it was taking this long, I figure because of the scratch and maybe because they where doing full service on it because I received a message that a 10,000 mile service was due on it. Another hour passed by and still nothing, I didn't complain since I thought it will be worth the wait since my baby (my truck) will be up to date on maintenance. On the 3rd hour I went to ask why was it taking so long and what other service was being done on it, he said just the tire. So 3 hours there and the only thing they did was replaced the tire, THAT IS IT NOTHING ELSE. What make it worst I also lost some over time at work because I was late because it took them 3 hours to change a tire. I would give no star but that is not an option. More

Went in to have my MKX serviced and ended up,buying a Bronco Sport! Larry Hinton is an honest friendly very low pressure salesman and made my visit and buying decision very pleasant. Bronco Sport! Larry Hinton is an honest friendly very low pressure salesman and made my visit and buying decision very pleasant. More

Cody, Nick & Jazim are VERY UNDERSTANDING AND WITH YOU WHEN NEEDED. They do not ignore you once you signed the loan. Always shop here THE BEST WHEN NEEDED. They do not ignore you once you signed the loan. Always shop here THE BEST More

Took 3;trips and over a month to have a technician look at our vehicle. Once I got service manager involved, things happened. As a lease holder, I would normally had valet service and a loaner. None of tha at our vehicle. Once I got service manager involved, things happened. As a lease holder, I would normally had valet service and a loaner. None of that was available. I would think that, lacking ability to provide that perk, service would have provided more personal attention. More

Horrible absolutely horrible job washing my car! Had to send it back twice! This is not good customer service! Except for Sam Rashid, he is excellent customer service! send it back twice! This is not good customer service! Except for Sam Rashid, he is excellent customer service! More

I was greeted immediately I requested information on recall for my vehicle but did not receive information. But overall good customer service recall for my vehicle but did not receive information. But overall good customer service More