Clay Cooley Ford - Service Center

I had an appointment for an oil change and they told me it would take 2 hours. It ended up not taking that long. I came in with my daughters (one is a year and a half) and the staff was amazing while we wa it would take 2 hours. It ended up not taking that long. I came in with my daughters (one is a year and a half) and the staff was amazing while we waited. They brought her a balloon and snacks! It well worth the wait! More

Marc Prestwood was excellent as advisor, he did all the right moves to keep me informed every time I call to check on my vehicle status. He was caring and professional all time. Great Ford advisor. Also I right moves to keep me informed every time I call to check on my vehicle status. He was caring and professional all time. Great Ford advisor. Also I want to make mention to Sam Rashid who also take care of me when I need it. More

Fast service with helpful friendly people. I get good communication from my advisor and feel he understands my vehicle and needs. Mark Prestwood is a credit to the company and I appreciate h I get good communication from my advisor and feel he understands my vehicle and needs. Mark Prestwood is a credit to the company and I appreciate his follow-up. More

They have done excellent service on my hybrid fusion. I will recommend Don Davis to my friends. I will recommend Don Davis to my friends. More

Although the technician did use full synthetic oil he did not put the correct weight in my 2021 Mustang GT. I was told this would not hurt the motor in my car. Also the time it took to get the oil changed not put the correct weight in my 2021 Mustang GT. I was told this would not hurt the motor in my car. Also the time it took to get the oil changed and tires rotated was a bit extensive. I was there about 2 hours. Other than that the staff is very friendly and courteous. More

Staff was friendly and attentive. The process of getting assistance was quick and easy. Job well done. The process of getting assistance was quick and easy. Job well done. More

Much more expensive for routine the works package than surrounding ford dealers. I don’t know what tax system they are using where 49.99 comes out to $72.00 surrounding ford dealers. I don’t know what tax system they are using where 49.99 comes out to $72.00 More

Made an appointment for a 10:30 AM routine maintenance and tire rotation for my leased Ford Edge. To my satisfaction vehicle was accepted right away and the re-quested work was completed in about an hour. and tire rotation for my leased Ford Edge. To my satisfaction vehicle was accepted right away and the re-quested work was completed in about an hour. The service rep was courteous and helpful. If possible my next visit will be arranged through him. More

Good communication about my car’s needs. It’s good to have everything in writing. have everything in writing. More

Great experience with great people always going above and beyond to make sure their customers are taken care of beyond to make sure their customers are taken care of More