Clay Cooley Ford - Service Center

First, they answered the phone when I called with some questions... other dealers did not answer so did not get me in. The service advisor was professional. The work was done right and at a reasonable questions... other dealers did not answer so did not get me in. The service advisor was professional. The work was done right and at a reasonable price. I will go back for sure... More

The service advisor was really cool he really knew what to do he got my truck in there and out quick to do he got my truck in there and out quick More

Timely, efficient and great customer service. I always recommend Don Davis Auto Group to everyone because of how well they take care of me! I always recommend Don Davis Auto Group to everyone because of how well they take care of me! More

My Service Rep was very kind and helpful identifying problems with my vehicle and answering all of my questions regarding corrective action. problems with my vehicle and answering all of my questions regarding corrective action. More

This was my second time this week coming to service department. Once Monday and back on Wednesday. I was there to get a recalled fixed on my Explorer on Monday appointment I scheduled it was explained department. Once Monday and back on Wednesday. I was there to get a recalled fixed on my Explorer on Monday appointment I scheduled it was explained to me of a long process for getting the recall completed, so we opted to reschedule for Wednesday. When I arrived Wednesday I asked Shannon for clarification on the process because a few things were unclear about how long they would actually have my Explorer, I notified her that I need to pick my car up before they closed that day due to events I had scheduled the next day. She assured me that the inspection on my Explorer would be done by 4pm that day. So I missed a day of work and to my surprise when I arrived back at Ford to hopefully have the inspection of the recall completed and parts to be ordered to fix it, I was notified to my dissatisfaction that my car never got inspected or even touched, the note that Shannon put im was disregarded and my Explorer was just left I’m line and I was never updated on anything about my vehicle that day. I missed an entire day of work, spent $25 of Uber fees to and from the Ford dealership all for my vehicle not to be touched . To say I’m dissatisfied is an understatement especially when there’s a waste of my time and money involved. There was no attempt to rectify the situation, just a very nonchalant question of when can I bring it I’m again to get inspected along with a promise for if and when I come back for the inspection it will be done same day, which I can’t find any security in that due to yesterday’s event. More

I was given cinfirmation for my recall and rental and di not recieve any service. not recieve any service. More

Made an appointment for 8am and I was in and out as they had promised had promised More

Got an oil change done quickly and staff was friendly and helpful. Called me when my vehicle was ready. helpful. Called me when my vehicle was ready. More

Easy scheduling my service appointment. Fast and courteous service. All around great truck buying and service experience. Fast and courteous service. All around great truck buying and service experience. More

They did exactly what i needed in a timely manner, and the service man was great and new exactly what i needed. the service man was great and new exactly what i needed. More