Clay Cooley Ford - Service Center

I was very disappointed in my last service visit. First, it took over two hours to do an oil change tire rotation and cabin filter install. I provided the filter and I was charged $26 dollar for a fi First, it took over two hours to do an oil change tire rotation and cabin filter install. I provided the filter and I was charged $26 dollar for a five minute job. I removed all item from the glove box except for the lug nut key. Second the service tech did not return the lock back where he got and I had to return to the dealership to get it. This is not the first time that this has happened here. And last I asked for a synthetic oil change and I got a synthetic blend oil change. I did not find out about the oil change until the next day when I read the service report. More

Jason was amazing at accommodating me with my vehicle. However he had to cover for the porter that decided to disappear and then go to lunch when it was time to do his job. Also I was NEVER contacted However he had to cover for the porter that decided to disappear and then go to lunch when it was time to do his job. Also I was NEVER contacted when my part came into stock to let me know my vehicle was ready to be worked on. I'm glad I finally called myself. More

Quick and easy! Very helpful, able to answer all questions and get me in and out in a more than reasonable time. Very helpful, able to answer all questions and get me in and out in a more than reasonable time. More

This was my 140,000 mile check up. I bought my car there and for the first time I got a complimentary car wash. Very pleased. I bought my car there and for the first time I got a complimentary car wash. Very pleased. More

The work was done per my expectation. My complaint is there are no drivers to take customers home and there is no place to work for those that have to wait for long periods of time. You My complaint is there are no drivers to take customers home and there is no place to work for those that have to wait for long periods of time. You need a fast lane for folks bringing their vehicles for simple service like a Jiffy Lube. Not sure I can bring my vehicle to your shop any longer. Shannon was good, but, the service department and facilities needs MUCH improvement. More

They did a great job checking my car and changing the oil. Friendly and helpful staff. Only downside was they didn't wash or vacuum my car like the last dealership I went to did oil. Friendly and helpful staff. Only downside was they didn't wash or vacuum my car like the last dealership I went to did More

Bad experience With Don Davis Ford in Arlington. I made a appointment to take my F150 P/U in to have the power side view mirrors fixed on 5-5-5-2022 the appointment was scheduled for 5-25-2022. I h I made a appointment to take my F150 P/U in to have the power side view mirrors fixed on 5-5-5-2022 the appointment was scheduled for 5-25-2022. I had to leave the truck there so I rented a vehicle. I went by Don Davis this morning and was told they had not even looked at it. I did not even receive a phone call letting me know that nothing had been done. I turned in the rental and picked up my truck. I Have bought several trucks from Don Davis but no more. What a poorly run operation. More

Jonathan went above and beyond. Outstanding customer service and quality of work provided. Will definitely be back! Outstanding customer service and quality of work provided. Will definitely be back! More

They do good work and complete work within the given time frame. Jonathan was very helpful. frame. Jonathan was very helpful. More

Good staff and friendly. My only issue is that i have been trying to get my elect side view mirror issue fixed for some time now and the repairs have not happened. My only issue is that i have been trying to get my elect side view mirror issue fixed for some time now and the repairs have not happened. More