Clay Cooley Ford - Service Center

Much more expensive for routine the works package than surrounding ford dealers. I don’t know what tax system they are using where 49.99 comes out to $72.00 surrounding ford dealers. I don’t know what tax system they are using where 49.99 comes out to $72.00 More

Made an appointment for a 10:30 AM routine maintenance and tire rotation for my leased Ford Edge. To my satisfaction vehicle was accepted right away and the re-quested work was completed in about an hour. and tire rotation for my leased Ford Edge. To my satisfaction vehicle was accepted right away and the re-quested work was completed in about an hour. The service rep was courteous and helpful. If possible my next visit will be arranged through him. More

Good communication about my car’s needs. It’s good to have everything in writing. have everything in writing. More

Great experience with great people always going above and beyond to make sure their customers are taken care of beyond to make sure their customers are taken care of More

They have a great team of service advisors. Also they take care of any concern. take care of any concern. More

Have some great people there who are willing to help out to make sure you get what you want. to make sure you get what you want. More

The employees here approached me quickly upon arrival and serviced my vehicle right away. I greatly appreciated it ! serviced my vehicle right away. I greatly appreciated it ! More

Great friendly service they were prompt to get my car serviced in a timely manner serviced in a timely manner More

Service advisors do not return voicemails. I had to “track them down” to schedule a time to bring in my vehicle to be serviced. After three days of calling and leaving voicemails, I finally got through “track them down” to schedule a time to bring in my vehicle to be serviced. After three days of calling and leaving voicemails, I finally got through to an advisor. Not ideal circumstances to not return customer calls when the service center is the life-line for the dealership during a shortage of vehicles. The Ford dealership looks like a deserted dealership with about 10-15 vehicles for sale in the entire lot! More

The young man that wrote up my repair was great but needs to keep people informed more. Also needs to understand that he would be better off on something’s to explain it could take longer like checking needs to keep people informed more. Also needs to understand that he would be better off on something’s to explain it could take longer like checking out a battery problem. Most people would I stand I also ask about a rental car knowing you don’t have them any more I thought he might know if Don Davis other dealerships might have them. I would like to make an observation while waiting on my car service I walked around the show room floor not one salesman ask if I could be help. Remember sales come from everywhere. Service department can produce many sales. More