Clay Cooley Ford - Service Center

I made an appointment for 1 PM so my car would be ready at 5 but it was not even started until 5?! They said there were others waiting for their cars?! So if I sit there I get priority but if I make an a at 5 but it was not even started until 5?! They said there were others waiting for their cars?! So if I sit there I get priority but if I make an appointment and give you 4 hours to get the work done I'm just pushed to the end of the line?! Makes no sense. I can't believe this place is still open. No cars. No one in Service bay when I arrived?? The service advisor I was assigned to never showed up and I was checked-in by someone else and when I called John thought it was funny and reasonable that More

Always great service. Marc Prestwood is the best. Excellent team in both sales and service. Marc Prestwood is the best. Excellent team in both sales and service. More

Great communication and work done as promised , the follow ups were appreciated, definitely will come back follow ups were appreciated, definitely will come back More

Courtesy and professional wait time was minimal and waiting area clean and comfortable…good job by Krystal waiting area clean and comfortable…good job by Krystal More

Overall a great experience with very helpful team and took care of what I needed without trying to upsale. took care of what I needed without trying to upsale. More

I scheduled a 20,000 maintenance service package for July 21 for 8:30am. Upon arrival, I informed Mr. Jonathan Pope that I was here for the 20,000 maintenance package and not a regular oil change. About 2 ho 21 for 8:30am. Upon arrival, I informed Mr. Jonathan Pope that I was here for the 20,000 maintenance package and not a regular oil change. About 2 hours and 15 minutes into waiting; Mr. Pope called me (but I was in the waiting room) to inform me that I needed a new cabin filter. I informed him that I was here for the 20,000 maintenance and a new filter was part of that package. I also read verbatim from Ford's maintenance package what was included in the 20,000 Maintenance service package and that my filter would be REPLACED and NOT INSPECTED. Mr. Pope said the techs would inspect and recommend, but I informed him again of what was covered for this type of maintenance. I am VERY disappointed that your employee did not listen, retain or comprehend what was asked. He was informed verbally and per the notes and scheduled appointment. This is my 4th Ford and the 2nd time I have visited Don Davis, and let me say that I am not impressed. I was charged for a filter that should have been covered and ignored by your service advisor. More

Krystal was great! Under promised and over delivered! Great service!!! Thank you again, my vehicle drives great now! Under promised and over delivered! Great service!!! Thank you again, my vehicle drives great now! More

The staff is always friendly, fast and fair. Don Davis Ford is the place to go for all your repair needs Don Davis Ford is the place to go for all your repair needs More

I got in a little before 8am and got to leave at 9:10am. I guess one hour and ten minutes is not to bad for just a oil change. I guess one hour and ten minutes is not to bad for just a oil change. More

Professional staff, courtesy, clean shop, great service, Doesn’t matter what I drive I bring it to Don Davis Ford for service Doesn’t matter what I drive I bring it to Don Davis Ford for service More