Clay Cooley Ford - Service Center

As the saying goes you never get a second chance to make a first impression. I am a disabled veteran and the proud mom of Kloe, a Yorkie service dog. My 2014 Ford Escape dashboard engine light came on while a first impression. I am a disabled veteran and the proud mom of Kloe, a Yorkie service dog. My 2014 Ford Escape dashboard engine light came on while driving. Krystal Reyes, a phenomenal Service Advisor answered all of my questions and has excellent communication skills. She spoke with Austin Howell, Service Manager who is professional and has “A Can Do Attitude!” They did not compromise or skip a beat on my repair service👨‍🔧. They both went above and beyond and far exceeded all of my expectations. The Service Technicians and Customer Service Representatives are always willing to go the extra mile with a smile! My 2014 Ford Escape was delivered ahead of schedule. Your quality of work is truly exceptional. Thank you for your outstanding Customer Service. Kericia & Kloe🙏🏾🐶🐾 More

Great service and friendly. My vehicle was done on time and didn't have problem. My vehicle was done on time and didn't have problem. More

My washer fluid was low it was not added and they also there was no complementary car wash. there was no complementary car wash. More

While the wait to get service takes weeks they do an outstanding job from the service writer on to the mechanic. outstanding job from the service writer on to the mechanic. More

90+ minutes for an oil change and tire rotation. Zero feedback offered by the service manager on the checkup, had to ask. Recommend you DO NOT buy the service package from this dealer... I'm stuck. Zero feedback offered by the service manager on the checkup, had to ask. Recommend you DO NOT buy the service package from this dealer... I'm stuck. More

Communication was awful took 2 days for them to complete a 30 minute safety recall had an appointment for Thursday morning and didn’t get my car back until Friday afternoon a 30 minute safety recall had an appointment for Thursday morning and didn’t get my car back until Friday afternoon More

Service was really good on this last visit to Don Davis Ford. I will go back for sure. Ford. I will go back for sure. More

Don Davis Ford has consistently provided excellent customer service for my Ford F150. I greatly appreciate my service agent Krystal Reyes. Krystal's demeanor is too notch professional customer service for my Ford F150. I greatly appreciate my service agent Krystal Reyes. Krystal's demeanor is too notch professional More

It was quick and they explained everything before working on my car and recommended what needs to be done on my car and recommended what needs to be done More

Arrived at scheduled appointment, oil change & tire rotation were completed quickly. Kind service and no issues. Great experience! rotation were completed quickly. Kind service and no issues. Great experience! More