Clay Cooley Ford - Service Center

First of all, the diagnosis I received would have required over $600 to fix my ambient lighted cup holder and I found another shop fix it for a fraction of that. Now, what really chaps me is that ALL required over $600 to fix my ambient lighted cup holder and I found another shop fix it for a fraction of that. Now, what really chaps me is that ALL the change I had in the change holder in the console was stolen!!! Although, it wasn’t much money, it’s the principle that I trusted my F350 with these people and they not only charged me a ridiculous diagnostic fee, could not get their communication together about what was wrong with my lighting - the invoice said The problem was an obstruction but the advisor told me that the entire consul needed to be replaced, lastly, THEY STOLE FROM ME! I will never go back to this place and I advise Others to avoid this place as well. More

I feel welcomed and well informed each and every time I visit the dealership. Great group of people that know what they are doing. visit the dealership. Great group of people that know what they are doing. More

Requested services were completed timely and upon completion timely notification was made so that arrangements could be made for pickup. completion timely notification was made so that arrangements could be made for pickup. More

The communication was bad and the wait time for a simple tire patch was 3 hours. Seems a bit much. Other customers waiting with me were explaining it was 2 hours for an oil change. tire patch was 3 hours. Seems a bit much. Other customers waiting with me were explaining it was 2 hours for an oil change. More

Service is always excellent and fast. Kudos to the entire group at Don Davis Ford. Kudos to the entire group at Don Davis Ford. More

Jonathan and his team were able to get our vehicle in and take care of the inspection and oil change very quickly and on short notice. They were also able to identify an issue we didn't know we had. Now we'l take care of the inspection and oil change very quickly and on short notice. They were also able to identify an issue we didn't know we had. Now we'll be able to get that taken care of under warranty. We didn't wait at the dealership, but they kept in constant contact with us about the status of our vehicle, and what services were recommended. More

No communication at all from the service advisor, I had to call to get updates. Was told it would be completed within a few days, it was dropped off Monday, called in Thursday, Shannon told me possibly Fri to call to get updates. Was told it would be completed within a few days, it was dropped off Monday, called in Thursday, Shannon told me possibly Friday pickup. I called In Monday and was told a part was needed, a guy on the phone, said I should be glad they even looked at the truck, and they just ordered the part, said it could take another two weeks. I had to complain to get this moving, as this is my business truck, I picked up truck on Wednesday. Never waited this long for a completion on a recall. I would never return to Don Davis for anything More

The service parts department was efficient in identifying the required prat and getting it delivered to the dealership the required prat and getting it delivered to the dealership More

The service parts department was efficient in identifying, locating and obtaining the required part. Once it was delivered to the dealership I was immediately informed and the installation schedu identifying, locating and obtaining the required part. Once it was delivered to the dealership I was immediately informed and the installation scheduled. More

Was very professional and very personable. Had my car back to me when they said. Had my car back to me when they said. More