Clay Cooley Ford - Service Center

I learned appointments just mean you get ahead of walkins. That is not an appointment to me. They kept my car for 12 days for a recall that they said would take six hours. My family has purchased man walkins. That is not an appointment to me. They kept my car for 12 days for a recall that they said would take six hours. My family has purchased many cars here, can’t say that will happen again. More

Great 👍 people , they take care my issue exelent advisers... I have to leave my truck there and offer me to take me to work, and bring me back when my truck was ready. advisers... I have to leave my truck there and offer me to take me to work, and bring me back when my truck was ready. More

Vehicle was there for scheduled recall repairs and several under warranty issues. It was scheduled a month in advance. When we scheduled the work we were told it would be 3-5 days to complete the wo several under warranty issues. It was scheduled a month in advance. When we scheduled the work we were told it would be 3-5 days to complete the work. After the 5th day without hearing from anyone, we called and left messages for Shannon asking for her for an update. We made addition inquiries to Shannon’s voicemail for several more days and didn’t hear from her. On day 7, we called again and finally were able to talk with Shannon who spun a story about someone failing to timely order the parts needed for the recall repairs and then once ordered, the items were lost in transit and had to be reordered. She said she hoped the parts would arrive soon and the work would be completed. We asked how something that was scheduled a month in advance wasn’t ordered or received timely, then gets lost, and why she didn’t return our calls for several days for an update. She didn’t have a good response. The 8th day, we received a call from Shannon saying the parts were found and the work was completed and we could pick up our vehicle. When we arrived to get our vehicle and spoke with Shannon, we didn’t receive any further explanation or apology. More

Friendly, amiable and expeditious service, I will gladly recommend to my friends, family and coworkers recommend to my friends, family and coworkers More

Proactive service across all my areas of need for our vehicle. Well done by the entire team! vehicle. Well done by the entire team! More

My regular advisor Mark Prestwood wasn't in on my last visit and Shannon Burris stepped in and took time to ride with me to discuss my issue. She stayed on top of it all the way through. My experiences visit and Shannon Burris stepped in and took time to ride with me to discuss my issue. She stayed on top of it all the way through. My experiences with Don Davis Ford have been exceptional. The entire staff is friendly kind and accommodating. I recommend highly and appreciate all the help I get when I'm in for service.. More

Joseph was vey attentive and professional. I felt very comfortable conducting my business with him. I felt very comfortable conducting my business with him. More

My experience with this dealership was highly commendable. I received everything that I needed in a prompt and professional manner. commendable. I received everything that I needed in a prompt and professional manner. More

I keep trying Don Davis, but they just aren't up to par. I brought my truck in for a routine oil change. When they pulled my truck around, the skid plate was dragging on the ground...very obvious! They had I brought my truck in for a routine oil change. When they pulled my truck around, the skid plate was dragging on the ground...very obvious! They had some excuse about a plastic bolt, but bottom line is it should never have made it off the rack, much less driven around, in that shape. Marcie helped me fix it quickly, but this will be my last trip to Don Davis. More

They did anything to get the job done when it comes to getting a customer in a car. getting a customer in a car. More