Clay Cooley Ford - Service Center

Overall a great experience with very helpful team and took care of what I needed without trying to upsale. took care of what I needed without trying to upsale. More

I scheduled a 20,000 maintenance service package for July 21 for 8:30am. Upon arrival, I informed Mr. Jonathan Pope that I was here for the 20,000 maintenance package and not a regular oil change. About 2 ho 21 for 8:30am. Upon arrival, I informed Mr. Jonathan Pope that I was here for the 20,000 maintenance package and not a regular oil change. About 2 hours and 15 minutes into waiting; Mr. Pope called me (but I was in the waiting room) to inform me that I needed a new cabin filter. I informed him that I was here for the 20,000 maintenance and a new filter was part of that package. I also read verbatim from Ford's maintenance package what was included in the 20,000 Maintenance service package and that my filter would be REPLACED and NOT INSPECTED. Mr. Pope said the techs would inspect and recommend, but I informed him again of what was covered for this type of maintenance. I am VERY disappointed that your employee did not listen, retain or comprehend what was asked. He was informed verbally and per the notes and scheduled appointment. This is my 4th Ford and the 2nd time I have visited Don Davis, and let me say that I am not impressed. I was charged for a filter that should have been covered and ignored by your service advisor. More

Krystal was great! Under promised and over delivered! Great service!!! Thank you again, my vehicle drives great now! Under promised and over delivered! Great service!!! Thank you again, my vehicle drives great now! More

I got in a little before 8am and got to leave at 9:10am. I guess one hour and ten minutes is not to bad for just a oil change. I guess one hour and ten minutes is not to bad for just a oil change. More

The staff is always friendly, fast and fair. Don Davis Ford is the place to go for all your repair needs Don Davis Ford is the place to go for all your repair needs More

Professional staff, courtesy, clean shop, great service, Doesn’t matter what I drive I bring it to Don Davis Ford for service Doesn’t matter what I drive I bring it to Don Davis Ford for service More

Everyone is always super friendly, service is usually fairly quick. The waiting room is always clean. Chairs could be more comfy. fairly quick. The waiting room is always clean. Chairs could be more comfy. More

Customer service was horrible and the van was filthy with workshops hand prints. My overall experience wasn't good. I use to have a great experiences, I'm not sure what happened. workshops hand prints. My overall experience wasn't good. I use to have a great experiences, I'm not sure what happened. More

Quick service, with a small waiting room. Little tables would be nice so you can put your purse or coffee while you wait. Little tables would be nice so you can put your purse or coffee while you wait. More

Just an overall great experience. Very easy, friendly, and seamless. Vehicle was in on time and out quickly. Very easy, friendly, and seamless. Vehicle was in on time and out quickly. More