Clay Cooley Ford - Service Center

Larry is great! 10/10 service and went the extra mile for me. I will be back. 10/10 service and went the extra mile for me. I will be back. More

Great customer service. You are greated as soon as you arrive. They gave me answers, options, and finally the service that was needed on my vehicle. Thank You Arlington TX. You are greated as soon as you arrive. They gave me answers, options, and finally the service that was needed on my vehicle. Thank You Arlington TX. team. More

Terrible experience. Dropped car off at 8a for mfg recall item and made three calls and one email after 3p trying to get status. Was advised of “other” sugg work and agre Dropped car off at 8a for mfg recall item and made three calls and one email after 3p trying to get status. Was advised of “other” sugg work and agreed to one of them and had to make operator get someone live to talk to as I had to have car next day. Was told that a part on extra item wouldn’t be in until next day so I reminded I needed car and to forget the extra item and would pick car up. Then I was told they hadn’t done the recall work that I dropped car off 9 hrs earlier for. Was told to give them about 30 mins and I could pick up. They didn’t get to scheduled service but they had time to go over car and come up with about 10 things and about $1,000 in work I should have done. Won’t even trust them to do an oil change going forward, More

The maintenance team at Don Davis are always helpful even with minor issues, actually, I've never had any major issues with the MKZ line! Thanks with minor issues, actually, I've never had any major issues with the MKZ line! Thanks More

Very pleased with the service I received. All my questions were answered and the need for this was explained to my satisfaction. All my questions were answered and the need for this was explained to my satisfaction. More

I called twice still haven't received a call back regarding immediate assistance needed for oil leak. I have questions about the oil leak. regarding immediate assistance needed for oil leak. I have questions about the oil leak. More

They was very good and professional, very friendly and honest, highly recommend five stars all the way honest, highly recommend five stars all the way More

The service person Larry was very helpful in making me understand new things about my car understand new things about my car More

My service request was completed in two hours with complete satisfaction for each item I requested plus recommendation for future service items. complete satisfaction for each item I requested plus recommendation for future service items. More

My remote start hadn’t worked since I purchased the car in 2016, but I never had it checked. Grapevine Ford dealership told me I needed a new battery and electrical work. Don Davis solved the problem very in 2016, but I never had it checked. Grapevine Ford dealership told me I needed a new battery and electrical work. Don Davis solved the problem very quickly. It was what I read in the manual was likely the problem. It was what I had told Grapevine Ford, that it was likely the alarm because it was so sensitive. Being a woman I guess they thought I would believe them. Don Davis adjusted the alarm and the remote start worked. Thanks Don Davis for being honest! More