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Clay Cooley Ford - Service Center

Arlington, TX

4.2
1,932 Reviews

1,932 Reviews of Clay Cooley Ford - Service Center

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November 11, 2022

Appointment was made but service rep stated had no record. Finally got rep to start service. Shuttle unavailable for pickup. More

by BRENDAS119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not knowm
November 10, 2022

I started chatting online to get an appointment and ensure my maintenance agreement could be utilized at this location. I was called quickly after and scheduled for an appointment within an hour. Upon More

by NewOwner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Pope
November 09, 2022

I arrived early and was allowed to get my truck serviced before my scheduled time. More

by HUGHES917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2022

Thomas in Service is second to none. Mike is also a great mechanic. I would suggest a parts rack should be incorporated for future repairs. More

by Julian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
November 09, 2022

Dropped car off Monday morning. Hadn’t heard anything by Thursday. Contacted Thursday afternoon, was told they’d call back. No call. Contacted Friday, told a mechanic would be looki More

by MSLATANYACOOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Prestwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2022

Always friendly and good service every time since 2003 a high turnaround on service coordinators More

by DKLAVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2022

This service dept is the best. Always friendly, and efficient. Highly recommend Don Davis Ford. Great people More

by SBURRIS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Friendly fare easy-going Give me the truck I want it I think God for the men of God it was at the dealership More

by perrystanley17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2022

Always great service when we take our SUV in for oil change or other services . More

by DARBERNETHY
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2022

The customer service was friendly and attentive. The waiting time for oil change and regular maintenance was fast! More

by BUDDYBROWN48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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