Clay Cooley Ford - Service Center
Arlington, TX
1,932 Reviews of Clay Cooley Ford - Service Center
Always have great service at Don Davis Ford. Fast, friendly and professional. Highly recommend this Dealership Fast, friendly and professional. Highly recommend this Dealership More
Thank you Larry Teryek for explaining the work on my 2017 Ford Escape so very well. I appreciate you answering my questions thoroughly. I will contact you once again to service my car in the future. You a Ford Escape so very well. I appreciate you answering my questions thoroughly. I will contact you once again to service my car in the future. You are an excellent service advisor! Thank you! Catherine Bartley More
Service is the key to a successful dealership! I was having more issues outside of my car needs than I needed. I had a need to be in and out quickly and the car had a warning light. I want to give I was having more issues outside of my car needs than I needed. I had a need to be in and out quickly and the car had a warning light. I want to give a shout out as Shannon Burris stepped up to the plate and knocked it out of the park!!! Shannon arranged for a time for me convenient to my busy schedule and I was in and out in just over an hour. Shannon is now my service advisor! ...........BobG - Arlington, TX More
They were really flexible with scheduling my service appointment. I was told who my contact would be and he met me when I came in. the service was completed promptly while I waited in their customer lou appointment. I was told who my contact would be and he met me when I came in. the service was completed promptly while I waited in their customer lounge. I'm very satisfied and would recommend Don Davis to everyone. More
Larry was not very professional. He handed me a tablet saying to sign in 3 places but did not explain what I was signing or why it was necessary. I had to ask where the signatures He handed me a tablet saying to sign in 3 places but did not explain what I was signing or why it was necessary. I had to ask where the signatures needed to be and where the other 2 were needed. After this he came to tell me about the parts necessary and tells me they are not fixing my vehicle. When asked why not he had to be prompted again to tell me that the parts have to be ordered. I stayed this is what requested when I initially contacted the dealership over the phone and this wastes my time since I work 7 days a week. I asked so who should I fuss at about this and his response was “the lady who hit your car”. This was unprofessional behavior since I never stated the car was hit. I have never been to this service department and as of now when coming back I definitely don’t want to see Larry More
Larry (Service Advisor) is by far one of the best I’ve dealt with. Very thorough and personable. If you need service from Don Davis I suggest you ask for Larry! dealt with. Very thorough and personable. If you need service from Don Davis I suggest you ask for Larry! More
Made the appointment online for oil change and GPS. When I arrived I was told I would need a separate appointment for the GPS since the electrician was booked. Then the "quick" oil change took about When I arrived I was told I would need a separate appointment for the GPS since the electrician was booked. Then the "quick" oil change took about 2 hours. The waiting area seems to have gone down hill over the years - it looked old and worn and there was no coffee. I know this is not Lincoln but I still expect better from a Ford dealer More