Clay Cooley Ford - Service Center

All was done as requested. Porch needed to be ordered. Finish the rest of the work as soon as they came in after two days. Porch needed to be ordered. Finish the rest of the work as soon as they came in after two days. More

Don't expect the service rep who is taking care of your repair to be the first one to greet you. Because of this, expectations were not conveyed to the people working the issues. Absolutely do not go there repair to be the first one to greet you. Because of this, expectations were not conveyed to the people working the issues. Absolutely do not go there on a timeline as they will not honor it. I will not be returning. The best person to work with was the cashier. More

The wrong size tires were put on the vehicle, I don't understand how an error like that occurred, there was not enough room to slide your hand in. It was a total lack of attention to detail, I had to l understand how an error like that occurred, there was not enough room to slide your hand in. It was a total lack of attention to detail, I had to leave work to bring it back to the shop. I am still waiting on a phone call concerning the cost of the tires and the difference in price, the larger tires, I am sure cost more so, there should be some kind of a refund to the government. I did leave two messages. More

I had high hopes for this place. I hope they turn it around and get their stuff together, in regards to processes and day to day operations in the service department. They’re on the I hope they turn it around and get their stuff together, in regards to processes and day to day operations in the service department. They’re on the way up, just not there yet. More

Good service, nice people to deal with. Sale lady Elisa was my sell’s person and she was delightful. Sale lady Elisa was my sell’s person and she was delightful. More

Shannon was great as a service advisor. She kept me updated as best as she could. There was a delay due to an ice storm, but other than that, my F150 truck was fixed (all 5 items) in a time She kept me updated as best as she could. There was a delay due to an ice storm, but other than that, my F150 truck was fixed (all 5 items) in a timely manner. More

Excellent response changing the oil on time as promised. Shannon was able to expedite the service. Shannon was able to expedite the service. More

The service I received for the service of my F250 Ford truck was the absolute BEST service I have ever had! Personnel such as Clark Ledoux, Larry Hinton and Larry Teryek are the exact reason I trust this truck was the absolute BEST service I have ever had! Personnel such as Clark Ledoux, Larry Hinton and Larry Teryek are the exact reason I trust this dealership to not only buy my vehicles from but to know I will receive excellent service in the maintenance of my vehicles as well! More

Double Kudo's to Joshua in the Service Dept for Ford Diesels. He does a terrific job and whatever he gets paid, he does not get paid enough. Service is all you have to sell when it comes to servicing Diesels. He does a terrific job and whatever he gets paid, he does not get paid enough. Service is all you have to sell when it comes to servicing a vehicle and he did a fantastic job! Johnathan in Express service greeted us with a smile and was very customer service oriented. Kudo's to him as well. Kudo's to Shannon "Service Advisor" for getting everything completed for check out. Thomas and Austin: You have a great team and they are truly an asset to your team. Thank you the Gullett's More

Excellent job on repairing my f 250. Fast service and great advice. Nice job appreciate the courtesy Fast service and great advice. Nice job appreciate the courtesy More