Clay Cooley Ford - Service Center

Bait and switch scheduling games. No accountability! Waste of time. Undependable. Nothing but excuse making. No accountability! Waste of time. Undependable. Nothing but excuse making. More

Nice, good service good follow-up. Clean customer area. Great friendly employees etc etc ect Clean customer area. Great friendly employees etc etc ect More

Waited 2 1/2 hrs for an oil change and tire rotation because the service advisor wrote it up as a “non-waiter”. Zero communication from the service department. It’s like you have to do their job for t because the service advisor wrote it up as a “non-waiter”. Zero communication from the service department. It’s like you have to do their job for them to get anything done. This is the second time this has happened. I purchased my vehicle which is the only reason I get it serviced here. No more, Don Davis has lost my business. More

Great Experience at the dealership. Shannon was excellent and car was delivered on a timely basis as promised. Shannon was excellent and car was delivered on a timely basis as promised. More

A good purchase experience. All questions answered, informative and satisfactory. Sales person Walt Ayers was very helpful. All questions answered, informative and satisfactory. Sales person Walt Ayers was very helpful. More

Very good service. The service people were very courteous. The work was done in a reasonable time. The service people were very courteous. The work was done in a reasonable time. More

Shannon always greets me with a smile, and is an excellent communicator! It’s so important to me to have a service manager who is informative and always ready with helpful solutions. Shannon is the excellent communicator! It’s so important to me to have a service manager who is informative and always ready with helpful solutions. Shannon is the reason I keep coming back to Don Davis! More

Dropped my Explorer off Tuesday morning at 7:15am for a recall fix expecting it to be ready by 5 or 6pm as discussed. Went back up at 5pm to find out the parts were not available in the morning and they h recall fix expecting it to be ready by 5 or 6pm as discussed. Went back up at 5pm to find out the parts were not available in the morning and they had to get them in the afternoon and my truck would not be available until Wednesday. Needless to say this was very inconvenient and I do not understand why this was not identified before I dropped off as I could have rescheduled. A loaner or rental was denied although Marc did make the porter available to pick me up on Wednesday and bring me to the dealership so I appreciate that (and the porter was a very nice and considerate. The paperwork shows an alignment was done following the recall part change although the numbers are still in the red zone with no explanation. It also says there was a 50 point inspection but no results were provided for that either. I am just confused and concerned. More

Thanks for fixing my rims! Great job! Great service. Great team. Will recommend this location Great job! Great service. Great team. Will recommend this location More

Had to wait to have a service technician come out to my car and ask why I was there. Once the technician arrived I was treated with respect. My need was taken care of. I asked if my car could be serviced p car and ask why I was there. Once the technician arrived I was treated with respect. My need was taken care of. I asked if my car could be serviced promptly as I had an appointment soon. Was told it would receive expedited service and to wait in the waiting area. The service was completed sooner than I expected. Very happy with the service this day. More