Clay Cooley Ford - Service Center

A clear safety check before daughter's road trip. Service department, Jonathan Pankrez, was friendly and assuring to have the vehicle checked for any possible problems. I shared my concerns of daugh Service department, Jonathan Pankrez, was friendly and assuring to have the vehicle checked for any possible problems. I shared my concerns of daughter's road trip and he shared a God given miracle of protection concerning his own family. God is good, all the time. Thank you Johnathan and Don Davis for hiring people that care. More

Loveable Fun And Professional We are in today for a oil change &have our sync reset on our 2016 Ford Escape, we were delayed from an accident in traffic and when we called Jodi to We are in today for a oil change &have our sync reset on our 2016 Ford Escape, we were delayed from an accident in traffic and when we called Jodi to let her know we were running a little late she was so understanding as always, we met the young man Jason that fixed our Snyc who was just refreshing &understanding, had a warm hug from dealer Bobby Jones as always coming through service dept. waiting area, then Larry the service manager walked in & asked every customer were they okay? Wonderful way to begin our day .We Love Don Davis More

Poor customer service I waited for an hour for a "fast lane" oil change. I went outside and found my truck parked in back. They had not even started on it yet. When I I waited for an hour for a "fast lane" oil change. I went outside and found my truck parked in back. They had not even started on it yet. When I complained about the time it was taking they checked and said it would be another 45 minutes. I requested that they return my truck so that I could take it elsewhere and had to deal with repeated attempts to change my mind from the service adviser and the service manager. If they knew how long it would take they should have told me that at the beginning. I do not intend to purchase another vehicle there or to have either of my Ford products serviced there. More

Great service I had wonderful service from Breanna Carrier.She helped me with all my needs.She also answered every question i asked without being the least bit mean I had wonderful service from Breanna Carrier.She helped me with all my needs.She also answered every question i asked without being the least bit mean. More

Rip off report Went in to get a couple of simple recalls and a diagnosis done. Ended up having my battery fried and service people saying I can't prove it was their Went in to get a couple of simple recalls and a diagnosis done. Ended up having my battery fried and service people saying I can't prove it was their fault. Tried to overcharge me a couple of hundred dollars to replace and repair a thirty eight dollar part that took me less than 6 minutes to fix. Avoid this place. More

Another Satisfying Experience Needed to determine cause of the lit Check-Engine Light on my 2007 F250 Diesel and took it to the Service Dept. for determination of cause. As alwa Needed to determine cause of the lit Check-Engine Light on my 2007 F250 Diesel and took it to the Service Dept. for determination of cause. As always, the Truck Service Dept. treated me with respect, showed concern for my problem, and did everything they could to lessen my apprehension regarding the seriousness of the problem. Truck Service individuals Bobby and Chris showed true concern for my problem as did two of the truck technicians I interacted with. Additionally, I want to mention that the driver that took me home while my vehicle was being serviced was very professional. Rod More

Mr. Reyes has serviced my Taurus since the day I bought Mr. Reyes has serviced my Taurus since the day I bought it. Others have offered to help me and all have been polite. But there is something so sp Mr. Reyes has serviced my Taurus since the day I bought it. Others have offered to help me and all have been polite. But there is something so special about Daniel that I try every way possible to make sure that he is the man that helps me every time. To me, Daniel Reyes is my very own service man and he is the very best. He is always polite, has a welcoming attitude no matter what time of the day, takes time and makes the effort to keep me up to date through out the day when I chose to wait on my car. I realize that my car is spoiled and so am I but Daniel plays my game and makes sure that my car remains in that very special condition just like it were brand new, even though it is now 14 months old. Last week I traded in the Taurus for a smaller Focus. I expect Daniel to keep this tiny car in as good condition as the bigger car with 20" wheels. I know how kind he has always been, how he truly listens to hear what I am trying to say and sees that everything is done to perfection. I believe he is the best service rep in this company. Frances Sanders More

Worst service ever!!! They lie about what is really wrong with your car and they're service people do not care Rude make you pay $100 just to tell you why is wrong with it with your car and they're service people do not care Rude make you pay $100 just to tell you why is wrong with it More

I'm in the service industry, have been for 42 years. Just transferred to Arlington, TX. Engine light was on, stopped in at your dealership. Daniel Reyes and your Service staff made feel welcome and took Just transferred to Arlington, TX. Engine light was on, stopped in at your dealership. Daniel Reyes and your Service staff made feel welcome and took care of the problem. They met and went beyond any Expectations I had for service. I have purchase many vehicles over the years and have never had this level of Service. Thank you, to your Service Department. I have 2 children, soon to be driving, the only Dealership I will go to is Don Davis Ford, Arlington, TX. It's refreshing to know great service earns LOYALITY !! You have mine. Rod Miller More

I went to the dealership to get an inspection sticker and walked out with a new car! Mr. Plummer was the reason I purchased my 2010 Lincoln MKZ and my 2012 Lincoln MKZ. My salesman, Andrew Rutherford, was walked out with a new car! Mr. Plummer was the reason I purchased my 2010 Lincoln MKZ and my 2012 Lincoln MKZ. My salesman, Andrew Rutherford, was very knowledgeable and helpful when I was selectng a car. Both men were etical and honest, and it was a pleasant experience for me. This was my 6th car from Don Davis, and it won't be my last. In the future, I will personally ask for Andrew Rutherford and Mr. Plummer. I will also recommend these 2 men and the Don Davis dealership to anyone interested in purchasing a car. More