Clay Cooley Ford - Service Center

Brakes took over 3 hours Even though I had an appointment it took 3 hours to do a simple brake pad replacement. Seriously?!? 3 hours. I could have gone to just brakes and b Even though I had an appointment it took 3 hours to do a simple brake pad replacement. Seriously?!? 3 hours. I could have gone to just brakes and been in an out in an hour. My advisor said I would need tires next visit. Say what. I got them not even a year ago at discount tires when I told him that he said well you get what you pay for. I got 79000 miles on my last set that why I bought the same tires I was told on the phone when scheduling appointment brakes woulould be 179.95. Hahaha. It was 179.95 per axcel Smh More

NON-CARING ATTITUDES THERE WAS ONLY 1 PERSON WHO EXIBITED A CONCERN ABOUT OUR VISIT - IN THE CASHIER'S STATION. SHE GOT UP AND WENT TO FIND OUT ANSWERS FOR US. ALL THE THERE WAS ONLY 1 PERSON WHO EXIBITED A CONCERN ABOUT OUR VISIT - IN THE CASHIER'S STATION. SHE GOT UP AND WENT TO FIND OUT ANSWERS FOR US. ALL THE REST OF THE PERSONNEL WE INTERACTED WITH HAD TO BE APPROACHED BY US. THE MAJORITY OF THEIR ANSWERS WERE TO TELL US TO GO TO SO-AND-SO FOR THAT ANSWER. WE EXPRESSED THAT WE WERE SORT OF LIMITED IN TIME AND WERE ASSURRED THAT WHEN OUR VEHICLE WAS READY, WE WOULD BE NOTIFIED. DIDN'T HAPPEN. WE WALKED OUT TO FIND IT IN THE RECEIVING AREA WITH NO-ONE IN SIGHT. ETC., ETC. More

Battery replacement I was pleased with the replacement of my battery but my backup camera quit working & I need it. I line the DD dealership their super. I was pleased with the replacement of my battery but my backup camera quit working & I need it. I line the DD dealership their super. More

Great Service!! They have great employees!! They are friendly and communicate. The managers are very nice! Any questions you might have they help you out. I never ha They have great employees!! They are friendly and communicate. The managers are very nice! Any questions you might have they help you out. I never have any problems. The service team is great More

UNIQUE PROBLEM FULLY SOLVED I had called Jason Kubika, the Lincoln service advisor and told him that I thought my touch screen was haunted. After a slight pause, he asked what t I had called Jason Kubika, the Lincoln service advisor and told him that I thought my touch screen was haunted. After a slight pause, he asked what the problem was. I was having problems with using the screen in that I would touch it for one thing and it would change from Sirius to an AM station. There were also other problems. He scheduled an appointment for me and when I arrived, there was a new Lincoln loaner with a full tank of gas waiting for me. Jason called me later to follow up and said their were some updates and software issues that were being resolved and I should come back around 5:30. When I got there, Jason explained what was done and handed me my keys. My problems were solved and my car was washed. Thanks Jason! More

Great experience Don Davis has great customer service. This is the main reason I choose to purchase my vehicles from them. I have purchased two so far. Don Davis has great customer service. This is the main reason I choose to purchase my vehicles from them. I have purchased two so far. More

Very good Had an oil change the other day. Everything went well but one thing. I won't say what it is I'll just say that they took care of the problem. I wish y Had an oil change the other day. Everything went well but one thing. I won't say what it is I'll just say that they took care of the problem. I wish you all would have at least expensive oil change package like the dealership in Garland . Thank you More

Fast service love them Thought I was going to do so reading while I was waiting happy to say I didn’t get far in that book they were very fast thank you very much Thought I was going to do so reading while I was waiting happy to say I didn’t get far in that book they were very fast thank you very much More

third time was not a charm this was my 3rd car to get from Don davis but my first and last from don davis ford. they will tell you anything to buy a car. the service center is h this was my 3rd car to get from Don davis but my first and last from don davis ford. they will tell you anything to buy a car. the service center is horrible and im not excited that my oil changes have to be with them i dont trust them. i was told from day 1 i would get a tire rotation and they did not do the sale wash. i took my car back and waited 2 hours for them to tell me they would not rotate the tires for free. then went back per the sales man request and they had my jeep for 5 hours, come out and the tires are not rotated and not detailed. i had to go back home and come back 2 hours later and wasted 2 Saturdays in a row on their service depo. also my spare tire does not even fit my vehicles other tires and i had to get one on my own. they had a tire cover over it so we couldnt tell it didnt match until later and they refused to replace it. again 1st and last time ill buy a car from here. More

very good service Basically and oil change and lube but they suggested and I agreed to have some other additives done. This is a 2011 F-150 King Ranch that just went o Basically and oil change and lube but they suggested and I agreed to have some other additives done. This is a 2011 F-150 King Ranch that just went over 40K miles. Also, gave me a report on the entire vehicle. Good folks. More