Clay Cooley Ford - Service Center

AC Repair / I will try Don D. one more time to see I hope this review is internal to Don Davis, not just something sent to Ford because it is an opportunity for coaching and reflection on meeting custo I hope this review is internal to Don Davis, not just something sent to Ford because it is an opportunity for coaching and reflection on meeting customer expectations. At the end of the repair, it is done well. no complaints at this time with the final results. It took 6 business days to complete the repair, which is long, but I could understand back ups. what I am not very understanding on is the follow up. I called three days in a row to get an update, just to know what was going on and did not hear from anyone. I would expect to be kept informed without being asked, but certainly expect a call when I leave a VMX within 24 hours. The diagnosis was a failure in an actuator but after replacing that and putting the dash all back together, I got a call that it still didn't work and they diagnosed a failure in an AC module. That makes me suspicious that the module was damage during the repair so Im suspicious about that charge. it should have been identified up front. Feels like scope creep. Just leaves a question in my mind about the experience. managing these things closely and communicating is critical to meeting expectations and eliminating doubts about the service. you should make it important and measure response time of service dept to customers. When the questions asks if I would recommend Don Davis Service, there is only yes or no, I would like to say yes with a warning (so that means maybe). I will try the dept. one more time, if not improved attention to detail, I'll probably find alternate service. it is not intended to give Steve A bad review, he was incredibly friendly and helpful. I think management needs to emphasize what is important for service advisors critical actions. More

Good Service, Long Wait Service overall is always good at this service dept. Turn around time for an oil change on a Tues in the middle of the day of almost 3hrs is very long Service overall is always good at this service dept. Turn around time for an oil change on a Tues in the middle of the day of almost 3hrs is very long. Dealership needs a renovation 5 years ago at the least. The employees are always friendly, and pleasant. Main issue was the time to wait for an oil change, and the outdated dealership. More

Quick service Very pleasant to work with. Took care of the problem quickly. The repairs were done in half a day. Both my rep's were great to deal with. Very pleasant to work with. Took care of the problem quickly. The repairs were done in half a day. Both my rep's were great to deal with. More

A Two Coffee Morning! I arrived at the service entrance just before 7:00 AM. I was greeted promptly and my service needs were quickly taken care of. I barely finished my I arrived at the service entrance just before 7:00 AM. I was greeted promptly and my service needs were quickly taken care of. I barely finished my first small cup of coffee and started on the second and my car was ready to go. I like the attention to details and the fact that they respected my time. More

No communication Service was performed as asked, and I can’t speak to the quality of it as it was just some warranty and recall work. But throughout my experience whic Service was performed as asked, and I can’t speak to the quality of it as it was just some warranty and recall work. But throughout my experience which for varying reasons lasted a week and a half, there was not a lot of communication from the service rep/center. I had to call multiple times, every time in order to get an answer on questions. More

Bad service Went for a oil change had to wait for 4 hour and the service people didn’t care the customer service no good at all. Went for a oil change had to wait for 4 hour and the service people didn’t care the customer service no good at all. More

Good service, poor communication skills Billy Cox didn't call me to explain what was happening to my vehicle when he said he would. I had to make the call and was told he had left for the d Billy Cox didn't call me to explain what was happening to my vehicle when he said he would. I had to make the call and was told he had left for the day. They need a better system for follow-up issues with a customer. They should call me...I shouldn't have to call them. More

Good service that took too long. Somehow I think that 4 hours is a bit much to wait for an oil change and tire rotation. And I had an appointment. I do want to compliment the te Somehow I think that 4 hours is a bit much to wait for an oil change and tire rotation. And I had an appointment. I do want to compliment the team for getting me a quote on getting some minor fender repair. More

Took too long I had an appointment set five days prior to the service date and when I got there "On Time" I was the only car in the drive through...so I'm thinking I had an appointment set five days prior to the service date and when I got there "On Time" I was the only car in the drive through...so I'm thinking they really must be short on work to do and this is going to be a quick visit. I was there for an oil change and tire rotation, nothing major right? It was ten minutes short of THREE(3) hours later before I even heard from anyone again!!! By the way the only thing on that television in the waiting room is reality tv shows....which "in my opinion' are a waste of good air time. Anyway, of the "at most" six persons waiting in that room the whole time I was there the main subject of discussion was It takes WAY TOO LONG to get anything done at this service department. One lady with an agitated 2 year old had been there an hour before I got there and was still there when I left......So sad. Well, you asked for my comments, so there you go FIX IT!! More

Great service, friendly and professional people. Everything went very smoothly. I had to leave my car and I was given a loaner. When I got my car back everything ran very smoothly and has continued Everything went very smoothly. I had to leave my car and I was given a loaner. When I got my car back everything ran very smoothly and has continued to do so. More