Clay Cooley Ford - Service Center

TOO SLOW and bad communication I took it in thinking it was possibly the struts or a tire because of a howling noise. I was later told instead it needed an alignment. So my husban I took it in thinking it was possibly the struts or a tire because of a howling noise. I was later told instead it needed an alignment. So my husband and I go to kill some time thinking they were going to go ahad and do the alignment and about 3 hours later Jonathan calls and says it is not under warranty but that he made many calls to try to find a way to get it covered so we wouldn't have to pay (which I find hard to believe; it is either covered or not). So after informing us it would be $99 we then asked how long it would take. His reply was that it was already in the bay and it would take from 15 minutes to an hour so we said okay. Almost 3 hours later I got to leave and until I open it up on the highway I don't know that it is fixed yet. Also, Jonathan said he had tried to find coupons to help lower our cost, which I also find difficult to believe. My whole complaint is to be informed immediately that it was not under warranty and then we would have had the option to just leave and get it fixed somewhere much closer to home. I have had 2 oil changes there also. Your service is entirely TOO SLOW. Also when I went to checkout it was not the price quoted but I got that taken care of. I really do not think a car under 36,000 K should need an alignment. We will not be back UNLESS something has to be fixed that is under warranty More

Recall work on Ford Explorer Scheduled appointment and Service was on time and called when repair was done. They could have run the car through the car wash. My dealer in Chicag Scheduled appointment and Service was on time and called when repair was done. They could have run the car through the car wash. My dealer in Chicago always returned the car washed. More

Possible damaged skirts Got my car back Friday and didn’t pay to much attention to the car. Went to be grocery store on Sunday and noticed the skirts on both sides of the car Got my car back Friday and didn’t pay to much attention to the car. Went to be grocery store on Sunday and noticed the skirts on both sides of the car by the rear and falling off. I only noticed it because I went to get something in the passenger side and noticed it falling off and checked the driver side and saw it had also become loose. So I’d like to know what happened to my car at the dealership since the only place I’ve been between getting the car Friday was work and the store. More

Excessive Employee Turnover I have been a Don Davis customer since 2007 and the service was great THEN and I always had the same technician and he KNEW my vehicle. However, with I have been a Don Davis customer since 2007 and the service was great THEN and I always had the same technician and he KNEW my vehicle. However, with the purchase of another vehicle and within the last 2 years the service has become HORRIBLE. Every time I go in for an oil change there is a different technician. This past visit I asked for a 3:30 pm courtesy pickup, driver arrived at 12:50 and said he had other customers to pickup and it was now or never. I couldn’t leave work and had to make other arrangements. Love Lincoln vehicles but will probably leave the family and find a dealer/make that offers superior customer service and a solid service department. More

Service Center We have been customers of Don Davis for many , many years. Have bought several cars from them - all of our family. The Service Center at this time is We have been customers of Don Davis for many , many years. Have bought several cars from them - all of our family. The Service Center at this time is the worst they have ever been. I was the only car in line. on Friday to bring my car in and sit there for 15 minutes, in the heat - and no one came out, other than someone that was new and couldn’t help me! I finally had to get rude and request they get someone out there to sign in my car. That shouldn’t have had to happen. 4:30 on a Friday and no service people greet their customers?? And I want everything to understand they were sitting in their office where they could be seen. Then, once I got someone to wait on me, I was told there was a good chance I couldn’t get it back on Saturday just to check the air. This has happened to myself and my husband and Father - in - law several times over the last year. You have to pre-schedule an appointment for everything and then wait on parts. For me to continue to purchase cars at this location, your Service Center has got to improve! As far as your service, once the car is worked on, it rates high. But the wait period needs to improve. More

Service They take too long to find the issue, the. They call me to let me know that my truck was ready to go, and the i drove it for 5 minutes and i keep hav They take too long to find the issue, the. They call me to let me know that my truck was ready to go, and the i drove it for 5 minutes and i keep having the same issue showing on the dashboard. so apparently they didn't do a test drive, then i returned and they took another week, and also charge me extra fo other repairs. More

Recall Brought my explorer in two weeks ago for recall on toe suspension. After recall work was done I had a rattle in the rear end Brought my explorer Brought my explorer in two weeks ago for recall on toe suspension. After recall work was done I had a rattle in the rear end Brought my explorer in with a new rattle. The rattle was found and repaired and I was on my way within the hour More

great service Don Davis did a great job on my F150 XLT they fixed the oil pan and every thing is great. the oil leak is now repaired. Don Davis did a great job on my F150 XLT they fixed the oil pan and every thing is great. the oil leak is now repaired. More

Great experience The work was done quickly and neat. The wife and love the neatness of the waiting area. The service manager was very professional and polite. The work was done quickly and neat. The wife and love the neatness of the waiting area. The service manager was very professional and polite. More

Great service Very friendly and respectful. Completed work and went above expectations by also taking care of two recalls Had my truck back the same day! Great e Very friendly and respectful. Completed work and went above expectations by also taking care of two recalls Had my truck back the same day! Great experience. More