Clay Cooley Ford - Service Center

Service on 8/26/19 Car was dropped off in the morning, and it was ready as an when due. Courtesy transport was provide, quality of work was outstanding and exceptional. Car was dropped off in the morning, and it was ready as an when due. Courtesy transport was provide, quality of work was outstanding and exceptional. More

Welcome to the Don Davis No-service Center It bewilders me that Don Davis Ford has what I conclude to be the absolute worst service center in DFW all the while Don Davis Dodge has one of the be It bewilders me that Don Davis Ford has what I conclude to be the absolute worst service center in DFW all the while Don Davis Dodge has one of the best service centers in DFW. It is strange that the two dealerships share the same name yet there is so much contrast in the level of service between the two. I can't imagine how much revenue this dealership loses because of its absolute absence of any effort to service its customers. More

Great Customer Service! Had the best customer service,, Also picked up my car earlier than expected. Everybody had a smile And great customer service that goes along way for Had the best customer service,, Also picked up my car earlier than expected. Everybody had a smile And great customer service that goes along way for me and great customer service . When I asked if they had an SD card for my Explorer, the service manager gently said no. Jessica Hall always kept me informed about my explore, and always very nice. More

Excellent service during my re ent visits to service MKX I had extensive work performed to replace a couple of major parts - driver side mirror, backup cam, included in a list of maybe 10 items. Delear prov I had extensive work performed to replace a couple of major parts - driver side mirror, backup cam, included in a list of maybe 10 items. Delear provided a complimentary loaner. Second d visit was a road hazard mishap requiring tire replacement and heel repair. I had an Outstanding Sevice Rep, Steven Lynn, who worked hard to keep things Moving. He dealt with my Road Vantage i surance company covering most of the items. More

Great Service Greg Ford and his employees are great and pay attention to detail. The Parts Manager Ferris Soward has a lot of knowledge and help me in my future cu Greg Ford and his employees are great and pay attention to detail. The Parts Manager Ferris Soward has a lot of knowledge and help me in my future customization of my 2017 Ford F250 Super Duty. Every time I return for my maintenance everyone is friendly and willing to help me with any of my opportunities I have. Again, I would like to say Thank You to all the employees of the Ford Service Department. Also, I want to give a shout out to Clark LeDoux for helping me with my purchase of my Super Duty because it was a long time dream of mine. Thank You Don Davis Ford! More

The communication is terrible every time. Always seems to be a problem when scheduling pickup and delivery for Lincoln service. Service rep is given the number to contact my wife but they don’ Always seems to be a problem when scheduling pickup and delivery for Lincoln service. Service rep is given the number to contact my wife but they don’t call that number they call the one they have on file. Not once but twice. The number the service rep leaves goes thru the switchboard, should go directly to the service rep. Can never get thru to the service rep, always playing phone tag! One time (about a year ago) the service rep went home sick in the middle of the day. Called repeatedly and was transferred to voice-mail. No one seemed to know that rep was out sick. On the third day, rep finally called back and we scheduled swap of loaner for.my car. Always get apologies when things go sideways which is appreciated. However, apologies with no improvements seems shallow. Never had this problem with Sewell, unfortunately they don’t sell Lincoln. More

Very Bad I brought my Lincoln in for service as it seemed like I had an electrical issue. I dropped my car off and was told that they had a shuttle to the lo I brought my Lincoln in for service as it seemed like I had an electrical issue. I dropped my car off and was told that they had a shuttle to the local area...waited about 30 minutes and no one showed up so had to be picked up by a coworker. I was never given a call on status but was finally told they were working on the car for 3 hours and couldn’t figure out the problem. Finally I went to the dealer and found out no one actually looked at the car at all and wouldn’t get to it for 3 days! I was lied to and decided just to take my car and drive home. Bottom line ...I wasted my time More

Im a poor to middle class house hould and was able to buy a new car. I purchased a Ford Fucus hoping to have a reliable vehicle and not have engine or transmission problems. It really upsets me when within 5 a new car. I purchased a Ford Fucus hoping to have a reliable vehicle and not have engine or transmission problems. It really upsets me when within 58,000 miles I've had two major transmission problems and it really upsets me when I bought the car I called and brought it in and you kerp telling me everything was ok even though my car was jerking and hurting my neck. It was before and still now hard to get someone to return a call enen when I left several messages. I cannot afford major car issues and I should not have to deal with this issue anymore. I do not feel safe and im always worried when it will happened again. I know the dealership didnt make my car but they did lie several times knowing the transmission had issues and shouldn't have sold me that car. My car did get repaired but im sure it will be there again soon. No matter how I put it I was ripped off and I was sold a lemon and the poor person me is the one suffering! 7/11/19: According to internal documents, as reported today by the Detroit Free Press, Ford knew of the PowerShift transmission's inherent problems before production started but went ahead with it, telling dealers "to tell customers that the cars operated normally" when it knew they were problematic. The paper published an email sent in August 2010 by a product development engineer to his supervisors and colleagues in which he said that testers could not "achieve a drivable calibration that will get us to production. The clutch torque delivery MUST BE IMPROVED!" That was six months before the 2012 Focus went on the market, the paper noted. More

Hello? Anybody there? When will my vehicle be ready?” Took Explorer in on Monday for service at 10 on Tuesday. Recall, brakes grinding, airbag light on and regular maintenance not done last time. Started Took Explorer in on Monday for service at 10 on Tuesday. Recall, brakes grinding, airbag light on and regular maintenance not done last time. Started leaving messages on Tuesday late. No word until Thursday. Confusion over brake problem. Called Friday and talked to someone who was going to check since Billy was already gone. Had left him another message. On Saturday late morning got in car and literally drove there to get status on vehicle. Ended up meeting with Dee and from that point on things got moving. Picked up car on Monday. But after recall done nothing was done on Wednesday at all. Totally unacceptable. More

Horrible I delivered my 2005 Ford F-150 for a diagnostic the dealership did update for 3 days I called no answer about my truck and when I spoke with the serv I delivered my 2005 Ford F-150 for a diagnostic the dealership did update for 3 days I called no answer about my truck and when I spoke with the service manager, I was told it would cost $99 dollars too diagnosing my truck ,after 3 days of no answer I was told it would cost a $1000 more dollars highly disappointed. More