Clay Cooley Ford - Service Center

Brought my F-150 truck in for front end damage as a result from hitting a low post at Clay Cooley Jeep. This dealer was the closest Ford dealer to tow it to. The original estimate was $1500 and with result from hitting a low post at Clay Cooley Jeep. This dealer was the closest Ford dealer to tow it to. The original estimate was $1500 and with a $1k deductible I asked to begin work without my insurance. A couple weeks later, I was told the parts were now $3500 and the frame was bent. I contacted my insurance to process a claim. I had to pay $900 (part of my deductible) to get the truck moved from Clay Cooley to Texas Collision. The invoice I received was for ~$400 in labor and ~$400 in parts. The invoice they sent my insurance company was for ~$700 labor and $100 restocking fee for the parts. Huge discrepancy. I'll let my insurance company fight that one out since my $1k deductible had to be paid regardless. I told my insurance agent that he should collect the parts since they were paid for per my invoice. Once the truck was examined by Texas Collision, there was NO frame damage and the repairs were made. I would not trust this dealer again. Between an unrelated situation at Clay Cooley Jeep and this situation at Clay Cooley Ford, I will avoid anything associated with Clay Cooley in the future. More

Great experience. Quick and simple process. Values your time and are an honest dealer ship Quick and simple process. Values your time and are an honest dealer ship More

Excellent customer service thanks for taking the extra effort to provide at the check in and all proceeds with the repair of my vehicle effort to provide at the check in and all proceeds with the repair of my vehicle More

They were very helpful and I plan on taking my truck here for future service. for future service. More

MATT ELLIS IS A GREAT SERVICE PERSON HE KNOW HOW TO TREAT THE CUSTMOR AN KNOW WHAT TO DO FO R YOU. THE CUSTMOR AN KNOW WHAT TO DO FO R YOU. More

I had a great experience with my service advisor Oscar Sanchez. He did a good job on getting my vehicle taken care of and helped explain any issues I had with my vehicle. Sanchez. He did a good job on getting my vehicle taken care of and helped explain any issues I had with my vehicle. More

Jason Alvarez was the advisor who assisted me when I went in for an oil change. He was very knowledgeable and friendly which I appreciate so much. After going to 2 other Ford dealerships near me I am glad I in for an oil change. He was very knowledgeable and friendly which I appreciate so much. After going to 2 other Ford dealerships near me I am glad I found this one. The other 2 dealerships I dealt with were the total opposite; they very were rude, not courteous at all and they had no patience for my simple questions. I would 100% recommend getting your vehicle serviced here. I will be coming back for some other things that my car needs and I’m confident they will do a great job again. Thanks again Jason for all your help! More

Great communication. Advisor was very knowledgeable and helpful. I feel very pleased with service done. Advisor was very knowledgeable and helpful. I feel very pleased with service done. More

Great service! ! Even thigh I don't drive a Ford, they took care of me. ! Even thigh I don't drive a Ford, they took care of me. More

Service Dept - Nacho was my representative. He was very informative and nice. He has worked on my car before and I can always expect good service from him. He was very informative and nice. He has worked on my car before and I can always expect good service from him. More