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Clay Cooley Ford - Service Center

Arlington, TX

4.2
1,930 Reviews

1,930 Reviews of Clay Cooley Ford - Service Center

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October 31, 2024

Mr. Pope always polite and friendly. Very knowledgeable. Service is far better that Don Davis (Dodge). Go Clay Cooley More

by CWHORN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Service was thorough and prompt. Everyone is very attentive to your needs and ready to answer your questions. More

by ozmikeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Much better experience than Don Davis. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. More

by Egonzalezsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

Progress tracker said car would ready ready Friday at 6pm. Called service advisor at 11:59 am next day for an update. She finally called me 10 minutes before closing Saturday my car was ready but you wer More

by jssrt99
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Burris
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

Very helpful, very professional. Would definitely come back again to the Clay Cooley Ford service shop. More

by rod.stalling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
October 22, 2024

Very easy to work with and super knowledgable. Larry Hinton is top notch. My entire family has been using him for years. More

by austin63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Hinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faraz Amdani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2024

The turnaround time for service was WAY TOO LONG. Too many excuses why the work did not get done in a timely manner. More

by Bluebonnett Belle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Pope
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Friendly and helpful. Making me write 15 words seems a bit pushy however. Just accept what I wanted to send to begin with. More

by B.kornegay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Don Davis customer for nearly 25 years and was not aware this was now a Clay Cooley dealership. Prices are now 60% higher and service was extremely slow. Good to know as I will be seeking for future service More

by mario.delgado226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Prestwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

The sale of the dealership from Don Davis has seen significant service price increases as well as separate charges for services that were once part of the oil change and multipoint inspection. More

by patrick.mccarty76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Prestwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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