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Clay Cooley Ford - Service Center

Arlington, TX

4.2
2,152 Reviews

2,152 Reviews of Clay Cooley Ford - Service Center

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July 04, 2025

Dawn in the service department at Clay Cooley is very patient, understanding, caring, and nice to talk with. I've been in there twice in the same month with 2 unrelated issues on my 2024 Ford Escape ST-L More

by dan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Vannostrand
July 03, 2025

I came in for an oil change and they charge me for a 6cylinder oil change when my truck is a v4 and had the nerve to say why didn’t I say anything.. it’s not my job to say.. Also, I’m not even sure t More

by Tomasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Villa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Raetz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacio "Nacho" Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony May
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Fast friendly service Service rep gave me his cell phone # Vehicle clean no problems Good job More

by whitneyd80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Gimmicky , Shady , Do not try to finance with them. All 4 tired different, no run flat , no jack More

by mikeyjenn04
Recommend Dealer
No
Employees Worked With
Justin Villa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Raetz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacio "Nacho" Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony May
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Great dealership. Never really have complaints. Just go to service. They are great. Nacho is the best service employee. More

by Gonzo615
Recommend Dealer
Yes
Employees Worked With
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Thanks for the service. it was fast, easy and efficient. We will be coming back More

by jcr1robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

Dealership it's self is great, the service part is even better. Got my car in a timely manner More

by Gonzo615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

Spoke to Nacho, when I dropped it off, told him some of the issues going into it. Yet, never called about anything. I went days without hearing from him. And when I picked up the truck, I asked him several More

by christianedwardvigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacio "Nacho" Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec
June 28, 2025

This dealership is so amazing. Nacho’s service was great and very helpful 10/10 recommendation. More

by riahgutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Service was great and staff was very attentive , it was definitely a good experience and will be returning. More

by aflores6007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Toney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto Medrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony May
5.0
This rating includes all reviews, with more weight given to recent reviews.
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