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Clay Cooley Ford - Service Center

Arlington, TX

4.2
1,971 Reviews

1,971 Reviews of Clay Cooley Ford - Service Center

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January 19, 2025

I've been going to Don Davis Ford for over 7 years to get My oil changed for 49.95 and free tire rotation. But since clay Cooley bought them out, the oil change. Prices have gone up $20 plus a 10 or $15 fee More

by Kornbread
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Burris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Pope
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Matt was my new advisor and he did a great job keeping me informed and my truck moving through the process More

by farmer_386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
January 16, 2025

My service tech was amazing, kept me up to date and informed as best HE could. The parts department on the other hand not so much. Put parts and did work that was not approved and almost doubled my inv More

by herronfalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anastasio Ortega
January 13, 2025

Our family was very pleased with the service we received. We highly recommend Clay Cooley. More

by BRENDAGRANT108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ky was our salesperson and was amazing. It was very personable and professional customer service. We had worked with two other dealerships but chose Clay Cooley because of Ky.
January 10, 2025

The service advisor did not explain all the associated costs prior to servicing the vehicle. I also was not informed of the details of the cost until all work was completed which included services that I More

by A. Sanders
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanykia Culton (Excellent Customer Service)
January 09, 2025

The communication was great. The accommodations with loaner car was greatly appreciated. Problem appear to be fixed will definitely travel the distance again . The ford dealershi More

by anthonytoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

I took my expedition in for general maintenance. The service person was very nice and the truck was serviced quickly. More

by suittjean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know name
January 06, 2025

wow this is not like Don Davis auto croup. Clay Cooley Ford is a lot better now the service is great here now they really take care of there customer now no more three hour oil change they kno More

by tonylacroce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Prestwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ASHLEY FERNANDEZ FIVE STARS SHE IS THE BEST U HAVE THERE CLAY
January 06, 2025

Service was fantastic, dropped my F150 in the afternoon and it was done first thing the next morning. Cost was expensive, but Ms. Ibarra found discount coupons (on her own initiative) which offered a lower More

by mikied1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellie Ibarra
January 04, 2025

Work required performed well and quickly service bill ready in record time all personnel involved very helpful More

by reynoldsjames1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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