Clay Cooley Ford

I was forced to take my car there after a safety recall part ruined my motor. I was given a loaner car after 3 days. Kevin did a great job helping me with that and answering questions while we got all of t part ruined my motor. I was given a loaner car after 3 days. Kevin did a great job helping me with that and answering questions while we got all of this started. But what no one told me was that I was going to be charged 250 with zero notice. I was told to return the car with a full tank, don’t go through tolls. No smoking. No animals in the vehicle. I returned it with a full tank of gas. I did not go through any tolls. I own animals and sometimes have animal hair transfer, but not a lot- no animal got in the vehicle or anywhere near the vehicle and I quit smoking 4 years ago. No one told me to expect a 250 charge. I was not expecting it and it very much put me in a bind. No one explained to me that it is normal to smell a faint burning odor when a new motor is put in or what to expect or to be careful about when driving a vehicle with a motor that has not been broken in. No one told me that there is a 500-1k mile break in period. I am very much not at all happy with ford right now and will most definitely NOT be getting another ford vehicle in the future. More

Excellent and professional customer service with our first service appointment at your dealership for our 2025 Explorer. first service appointment at your dealership for our 2025 Explorer. More

My experience at Clay Cooley service department was awesome !! My service advisor, Dawn Vannostrand, was very professional and helpful and demonstrated a strong sense of urgency to provide the serv awesome !! My service advisor, Dawn Vannostrand, was very professional and helpful and demonstrated a strong sense of urgency to provide the services I needed, for my vehicle.. The technician did an extraordinary job on replacing the front splitter on my Shelby GT 350 . Thank you Clay Cooley Ford,, for such a great experience!! A. Brown More

I went to Don Davis/ Clay Cooley Auto Dealership for an oil change and State inspection, etc. like I always have in the past. A couple of weeks after my service I was driving out of town and after 30 miles oil change and State inspection, etc. like I always have in the past. A couple of weeks after my service I was driving out of town and after 30 miles into my trip a loud banging under the car occurred. I stopped and looked and seen something hanging down that appeared to be the splash guard. I took it to Yates Brothers Collision the first place I saw, they found that 6 screws were missing, and the other 4 was loose on the splash guard and it was about to fall off. I'm glad that I stopped when I did because it could've been a lot worse. Usually I get great service when I go to Clay Cooley but not this time. I'm not happy at all! More

My experience was really good at clay Cooley ford they did an amazing job taking care of me did an amazing job taking care of me More

Efrain made the deal happen. He went above and beyond to seal the deal. He answered every question that was asked. He went above and beyond to seal the deal. He answered every question that was asked. More

Ashton was excellent and made the entire experience as painless as possible. He was accommodating and helped get my truck finished as soon as possible. painless as possible. He was accommodating and helped get my truck finished as soon as possible. More

WE HAD PURCHASED SEVERAL VEHICLES FROM THIS DEALERSHIP UNTIL NOW. THE FINANCE DEPT WAS TOTALLY DISHONEST WITH INCLOSING A BUYERS ORDER AND THE CORRECT NUMBERS UPON COMPLETION OF SIGNING THE DOCUMENTS. O UNTIL NOW. THE FINANCE DEPT WAS TOTALLY DISHONEST WITH INCLOSING A BUYERS ORDER AND THE CORRECT NUMBERS UPON COMPLETION OF SIGNING THE DOCUMENTS. ONCE THIS WAS BROUGHT TO THE ATTENTION ON THE FINANCE DEPT AND THE SALES MANAGER (TUNDE) WHICH NEVER RETURNED OUR CALL, THE DOCUMENTS WERE RESUBMITTED 3X BEFORE BEING CORRECT. BECAUSE OF THE DISHONESTY FROM THIS DEALERSHIP AND THE POOR CUSTOMER SERVICE FROM MANAGEMENT WE WILL NOT BE PURCHASING HERE AGAIN. THE SALES MAN JARED TAYLOR WAS THE ONLY PROFESSIONAL INDIVIDUAL THROUGH THE WHOLE PROCESS. More

The driver that came and picked me up from home seemed distracted. He tail gated other carsand He was so distracted that he had to make a hard left turn in the turn around lane that we almost went over t distracted. He tail gated other carsand He was so distracted that he had to make a hard left turn in the turn around lane that we almost went over the curb. More

Very good service and quick as well. Need some food in waiting area for customers Need some food in waiting area for customers More